MA
Murdoch Autobody
Unclaimed Business
MA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Murdoch Autobody
Murdoch Autobody has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Murdoch Autobody across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tiaan B
1 reviews | Active since Jan 2020
7 May 2025, 12:56
Deeply Disappointed – A Nightmare Disguised as a Repair Job
My experience with this company was nothing short of infuriating. I was referred here by my insurance for vehicle repairs, but from the moment my car entered their premises, I was left in the dark. Communication was almost non-existent—I had to chase them constantly for updates, only to be met with vague responses and empty promises. While I can admit that the actual repair work was done well, that’s where the positives end. Upon collecting my vehicle, I discovered that anything not bolted down had been ******. To add insult to injury, I had to replace both my car battery and boot mechanism out of my own pocket. When I brought this up with Murdoch, instead of taking accountability, they immediately became defensive and dismissed it as "part of the business." Frankly, the stress, loss, and blatant disregard for customer care completely overshadowed any quality workmanship. I wouldn't recommend this place to anyone, and I regret ever setting foot there. A business that treats its clients this way does not deserve continued support.
Helpful (0)
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Tiaan B
1 reviews | Active since Jan 2020
7 May 2025, 12:56
Deeply Disappointed – A Nightmare Disguised as a Repair Job
My experience with this company was nothing short of infuriating. I was referred here by my insurance for vehicle repairs, but from the moment my car entered their premises, I was left in the dark. Communication was almost non-existent—I had to chase them constantly for updates, only to be met with vague responses and empty promises. While I can admit that the actual repair work was done well, that’s where the positives end. Upon collecting my vehicle, I discovered that anything not bolted down had been ******. To add insult to injury, I had to replace both my car battery and boot mechanism out of my own pocket. When I brought this up with Murdoch, instead of taking accountability, they immediately became defensive and dismissed it as "part of the business." Frankly, the stress, loss, and blatant disregard for customer care completely overshadowed any quality workmanship. I wouldn't recommend this place to anyone, and I regret ever setting foot there. A business that treats its clients this way does not deserve continued support.
0
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Neo M
1 reviews | Active since Jan 2020
19 Nov 2018, 13:32
Disgusting Service from Murdoch Autobody!!!
Disgusting Service!!!!! We took our car to Murdoch Autobody in Strydompark, Randburg two weeks ago to fix the bumper of our car. We have used their services on a previous occasion to have another car repaired. Because they did a decent job before, we decided to use their services again and what a big mistake it was!!! When we picked up the car, everything seemed well as the repairs on the outside of the car where done and we proceeded to make payment. We drove off with the car and opened the window and realised the window switch was broken, so the window could not close. We immediately made contact with Murdoch and spoke to Jani who attempted to explain what had happened. We were told the car washer experienced the same problem and to close the window, the car washer had use the key remote to close it. Our question was- WHY DID THEY NEED TO OPEN THE WINDOW TO WASH THE CAR??? The switch was fine when we brought in the car. The infuriating thing is they were quick send us a quote to fix the window switch without our request. The window was NOT broken when we took it in for repairs, so we NEVER even enquired about the quote. So we were shocked to receive a quote that we did not ask for and no one had the decency to inform us that the switch was broken. If we had a problem with the window in the first place, we would have informed them not to open it!!!! We were told to bring the car in the following Monday so they can look at the switch. Needless to say they could not fix it. They have now dumped the problem on us and are refusing to take responsibility for the damage. Their story keeps changing whenever we call them to make follow up. We have asked to look at the surveillance cameras to see what was going on around the car, and they have refused. One of the ladies called Charlie who was the main person we had been dealing with from the start has the cheek to tell us there is nothing they can do. Both Jani and Charlie have a conflicting story, all this borders on nothing but lies!!!! Murdoch Auto Body are a bunch of thieves and have a stinking customer service!!! We will never use their services again!!! Be warned before you take your car there for repairs. It can come back worse!!!
Helpful (0)
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Neo M
1 reviews | Active since Jan 2020
19 Nov 2018, 13:32
Disgusting Service from Murdoch Autobody!!!
Disgusting Service!!!!! We took our car to Murdoch Autobody in Strydompark, Randburg two weeks ago to fix the bumper of our car. We have used their services on a previous occasion to have another car repaired. Because they did a decent job before, we decided to use their services again and what a big mistake it was!!! When we picked up the car, everything seemed well as the repairs on the outside of the car where done and we proceeded to make payment. We drove off with the car and opened the window and realised the window switch was broken, so the window could not close. We immediately made contact with Murdoch and spoke to Jani who attempted to explain what had happened. We were told the car washer experienced the same problem and to close the window, the car washer had use the key remote to close it. Our question was- WHY DID THEY NEED TO OPEN THE WINDOW TO WASH THE CAR??? The switch was fine when we brought in the car. The infuriating thing is they were quick send us a quote to fix the window switch without our request. The window was NOT broken when we took it in for repairs, so we NEVER even enquired about the quote. So we were shocked to receive a quote that we did not ask for and no one had the decency to inform us that the switch was broken. If we had a problem with the window in the first place, we would have informed them not to open it!!!! We were told to bring the car in the following Monday so they can look at the switch. Needless to say they could not fix it. They have now dumped the problem on us and are refusing to take responsibility for the damage. Their story keeps changing whenever we call them to make follow up. We have asked to look at the surveillance cameras to see what was going on around the car, and they have refused. One of the ladies called Charlie who was the main person we had been dealing with from the start has the cheek to tell us there is nothing they can do. Both Jani and Charlie have a conflicting story, all this borders on nothing but lies!!!! Murdoch Auto Body are a bunch of thieves and have a stinking customer service!!! We will never use their services again!!! Be warned before you take your car there for repairs. It can come back worse!!!
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Replies (0)JC
John C
1 reviews | Active since Jan 2020
2 Sept 2015, 09:42
Fantastic service as well as repairs
I was given quotes that were too good to even find better. Murdoch were recommended by a friend.<br> Due to my late hours at the office they kept the shop open a little longer on a Friday afternoon so I could get my car in for the following week.<br> <br> The car was in and I was told it would take 3 days, with continuous updates and pictures from Greg of the work his guys have done.<br> Wednesday came, I could not pick up the car, I decided to then do the rims one time so it was beneficial to both of us, he had no objections. He went out of his way to get the wheels the way I wanted, instead of delegating like he normally does he helped out to make sure the job was done perfectly, again with continues updates on the progress.<br> <br> Finally Friday comes, and they again keep the shop open just a little longer so I could collect the car.<br> <br> I viewed the car and was blown away! It was better than what I pictured in my head!<br> <br> I will only be using them from now on for all my panel beating and paint repairs.<br>
Helpful (0)
|Replies (0)JC
John C
1 reviews | Active since Jan 2020
2 Sept 2015, 09:42
Fantastic service as well as repairs
I was given quotes that were too good to even find better. Murdoch were recommended by a friend.<br> Due to my late hours at the office they kept the shop open a little longer on a Friday afternoon so I could get my car in for the following week.<br> <br> The car was in and I was told it would take 3 days, with continuous updates and pictures from Greg of the work his guys have done.<br> Wednesday came, I could not pick up the car, I decided to then do the rims one time so it was beneficial to both of us, he had no objections. He went out of his way to get the wheels the way I wanted, instead of delegating like he normally does he helped out to make sure the job was done perfectly, again with continues updates on the progress.<br> <br> Finally Friday comes, and they again keep the shop open just a little longer so I could collect the car.<br> <br> I viewed the car and was blown away! It was better than what I pictured in my head!<br> <br> I will only be using them from now on for all my panel beating and paint repairs.<br>
0
Replies (0)