Customer service and application fails to deliver on promises

I am extremely dissatisfied with the application, as it fails to deliver on its promises. The exercise descriptions, explanations, and accompanying photos and videos do not match. Despite providing examples and highlighting issues, my concerns have been disregarded and attributed to network problems on my end. The customer service and support have been woefully inadequate. I strongly advise against using this application, as it prioritizes payment over user experience and support. Rather consider alternatives that provide better service.