Poor Mangement

I am very disappointed about Musgrave Management. Today 3 of us was stuck in the elevator for over 2 hours. I am closrophobec, there was an elderly lady with a walking stick and a male. We tried the bell, it took them very long to respond. I had to get a colleague from work to phone Otis, she even phoned management and was advised that they are not aware. I kept on pressing the bell, the person on the other side finally responded to say Otis is on their way. There is was no one from management checking if we are fine or reassuring us that help. Is on the way. Finally Otis came after 2 hours and all we were told to stand away from from the door they are going to lift us to another floor and we must off. So disappointing, no mange net was there to see if we were fine or needed any medical assistance. Very disappointed.