Laptop even more damaged!!

I had sent my laptop to be repaired at the Ishop in Umhlanga / Crescent. The laptop was functioning perfectly - all that was wrong was the "e" button in the keyboard kept popping out (even though it did work).

I booked my laptop in thinking it was a one afternoon / day affair. Once they open the keyboard they say they find water damage in the keyboard so it will take longer than anticipated. Fair enough - even though I use the laptop all day (as it is my source of income) and I never had any indication there was water damage or damage of any sort internally.

When they eventually fix my keyboard they say the keyboard they fit is the wrong one and they need to order one from China - this now takes 2 weeks or so. Bearing in mind that my laptop is my source of income and I am desperate to get it back because I am severely inconvenienced using my husband's laptop.

They finally get their item from China only to find it does not work, and they try another item to find that item does not work. Now they claim it was the water damage they found and they have no idea how to fix my laptop.

This entire ordeal has been going on for well over one month now. I have been trying to reach the manager of the store and he does not respond. To this day, my laptop is in their possession - i have not heard back from them, and my laptop is even more damaged than when I sent it in!!

They have the nerve to blame the water damage they found initially but I used that laptop daily and it was operating perfectly - other than the "e" button popping off it was a perfectly functioning device. It is also an apple laptop so just going off and buying another one is no option.

I will take this as far as I need to as I feel they have pretty much broken and stolen my laptop and I am getting no joy in trying to reach them.