KP
Kirshia P
Active since Oct 2012
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
MTN Large Unauthorised Debit and NO HELP IN GETTING MONEY BACK
About one month ago my husband got those portable wifi routers from MTN, La Lucia, Durban. It worked fine and we returned it a month later (with receipt as proof). But suddenly, my husbands account was debited of about R4 000 with no explanation as to why such a large amount was debited and why it was debited AFTER we returned the router! We have been dealing with MTN in La Lucia Mall and we have been getting no luck in escalating. They keep telling us that it shows that we returned the router and they will escalate but this promise of escalation has been going on for about one month. Its disgusting that MTN can just debit such a large amount off someone's account (with no explanation) and make the process of getting the money back so taxing !!
0 replies
8 months ago
Hirsh's Spares Dept - Unhelpful
I purchased a Defy fridge from Hirsh's Umhlanga. Within 6-months, a glass shelf broke on the fridge. The very next day I emailed Hirsh's and asked if I can get a replacement shelf. I was put in touch with the spares department of my nearest Hirsh's store - Umhlanga. I was speaking with the manager of the spares department who advised me the part was ordered. The very first day that I spoke with the manager of the spares dept was on 24 July 2025. After he told me the part was ordered I received NO feedback until I went to the store on 8 August 2025 and spoke with the workers in the spares department directly. They advised me that the part was ordered and would arrive shortly. The shelf eventually did arrive on 16 August 2025 but it was completely wrong. It was far too small. Immediately I contacted Hirsh's again to let them know. I now find out I paid for a part that does not fit my fridge. They apologised and promised they would order the correct part. It is now 26 August 2025 and still I have not received the right part. I have had to constantly follow up and even then when I get promised feedback, I hear nothing until I make an effort to follow up again. This is something that should have been simple but has now been dragging for over a month and has become quite a headache. I've reached out to various email addresses I found online hoping someone higher up can intervene for me - but no luck.
0 replies
9 months ago
MWEB DISAPPOINTMENT
I placed my new order on 18 July. Initially I was told that someone would be out to install hardware etc within 2 - 3 working days. It is now 1 August. Still nothing. When I call the call centre I was advised it may take another 24 - 48 hours. I have not even begun my contract and already I'm experiencing difficulties - this brings me no hope. I work from home so any delays with internet is incredibly inconvenient.
0 replies
39 months ago
Laptop even more damaged!!
I had sent my laptop to be repaired at the Ishop in Umhlanga / Crescent. The laptop was functioning perfectly - all that was wrong was the "e" button in the keyboard kept popping out (even though it did work). I booked my laptop in thinking it was a one afternoon / day affair. Once they open the keyboard they say they find water damage in the keyboard so it will take longer than anticipated. Fair enough - even though I use the laptop all day (as it is my source of income) and I never had any indication there was water damage or damage of any sort internally. When they eventually fix my keyboard they say the keyboard they fit is the wrong one and they need to order one from China - this now takes 2 weeks or so. Bearing in mind that my laptop is my source of income and I am desperate to get it back because I am severely inconvenienced using my husband's laptop. They finally get their item from China only to find it does not work, and they try another item to find that item does not work. Now they claim it was the water damage they found and they have no idea how to fix my laptop. This entire ordeal has been going on for well over one month now. I have been trying to reach the manager of the store and he does not respond. To this day, my laptop is in their possession - i have not heard back from them, and my laptop is even more damaged than when I sent it in!! They have the nerve to blame the water damage they found initially but I used that laptop daily and it was operating perfectly - other than the "e" button popping off it was a perfectly functioning device. It is also an apple laptop so just going off and buying another one is no option. I will take this as far as I need to as I feel they have pretty much broken and stolen my laptop and I am getting no joy in trying to reach them.
0 replies
40 months ago
Terrible service / product
I have had 2 terrible experiences with weFix. First, I had a screen repair for my iPhone 11 which had to be completely replaced. After one month of having the new screen, the phone would freeze and not work and had to be taken in again. This happened in the Ballito branch. The second experience is with my laptop - the "E" button had been broken and I had taken it to the Crescent branch to get it fixed. This is my work laptop and i rely on it heavily every day. I was told initially it would take one afternoon. This was fine with me. After one afternoon I was told that the new keyboard they installed was not working and they had to order another one which would take 2 - 3 days. This was a bit frustrating however I had another computer that I could rely upon for work for a short time. Then we get a call - they had ordered the incorrect keyboard and the keyboard I needed had to come from China (as they did not have the item in the USA or anywhere in South Africa) and it would take 2 - 3 WEEKS. I explained that I could not go this long without the laptop since I need it for work urgently and requested I use the laptop in the interim while waiting for the new keyboard. This could not be done as they had to break the old keyboard to remove it and the new keyboard they installed did not work. Needless to say this placed me in a MAJOR inconvenience with work. This has happened today and I only hope that my laptop is not delayed any further. I cannot believe that we have to accept this from a service provider affiliated with Apple.
264 replies
51 months ago
DID NOT RECEIVE REFUND
My husband and I rented a car through Thrifty Car Rental at the OR Tambo airport. Everything went well, and we were told to expect the refund in a few business days. Long story short, we were advised that our refund was done on 17 January 2022 and should reflect in our account in a day or two. It is now 27 January 2022 and we still have not received our refund. When we call the call centre, no one is able to assist, and when we emailed the accounting department we still didn't get feedback. We are still waiting on our refund - and no one at Thrifty seem to care or seem to be able to provide us with answers or assistance.
0 replies
64 months ago
POOR SERVICE!
On Christmas day, 2020, I ordered a PS5 game. In order to avoid going out due to Covid, I decided an online purchase would be the safest option. On Christmas day I paid for my order and the following day received an order confirmation and order number. However as of 29 December I have received NO feedback as to when I can expect the order, how I can track it, and the delivery status. I contacted the number on the email confirmation and no one is answering. I then contacted the BT games stores in Gateway and Pavilion, the consultants were helpful but advised that the head office is closed for Christmas and there is no way I can get assistance on my order without headoffice. My emails to head office are bouncing and no one is answering my calls at head office. I paid an amount just over R1 200 to BT games online and to receive no feedback, no assistance or help with my order is unacceptable. I would have understood a few days delay on the order considering the holidays, but to have the entire company take leave without any one available to give assistance to the Christmas orders they receive is unacceptable and utterly poor service from the head office. When I went to the BT games in Gateway, i was advised to cancel my order online and just purchase the game from the store, but the site was not allowing me to access my account and cancel my order. Leaving me with the only option of waiting until i hear back from anyone at the head office from BT games. I am so grateful I did not purchase my PS5 online with yourselves if this is the service you provide.
0 replies
70 months ago
NO CONSULTANT AT MTN!
I've been trying to speak to a consultant at MTN all morning, but when I dial 135 I get no option to speak with a consultant! I googled this problem and see that an option would be to dial 135 and then 0 - but still it does not give me the option of speaking with someone! Annoyed, I tried to contact a MTN store but not a single store answered my call. I need to speak to someone ASAP regarding my account as your online system is not generating accurate invoices, and you have suspended my services as a result.
0 replies
71 months ago
Rude, unprofessional and poor service!
I am compelled to write a review of D J Gas & Electrical (Tongaat), as the service I received was of such an appalling quality, it needs to be made known to other potential customers. I hired D J Gas & Electrical - the Tongaat branch to service and replenish the gas for my stove, but what was meant to be a quick 1 hour job, turned into a 3-week ordeal where I was left with unfinished work and the responsibility of chasing up on the workers and owner. This complete disregard and shoddy service culminated in a phone call from the owner, who accused me of not paying the full amount for services WHICH WERE INCOMPLETE! If I had been given a chance to respond during a telephone ‘conversation’ riddled with loud vulgarities and half-truths, I would have explained that I have no intention of paying for work that was not done. Finally, I was forced to hang up the phone and call his receptionist to explain my position, of being more than happy to pay the full amount once the job was complete. Eventually, my pleas (which spanned over the course of 3-weeks) were answered and the work was complete in under 30 minutes; payment was effected immediately. However, the whole experience was highly unprofessional and unpleasant to say the least, and I would be loathe to recommend this company to anyone looking for gas or electrical work in future. It is not worth the trouble.
0 replies
84 months ago
Good customer service
I just want to commend Safair for the way they handled themselves during the R5 sale. I wanted to purchase a ticket for the sale, and once I gained entrance into the site from the waiting room, I received an error message when payment was being processed (but the money was deducted from my account). I managed to get hold of an agent at the call centre (named Sharon), who notified me that they did receive payment and would send me flight confirmation by the end of the day. I also tried to get hold of them via Whatsapp and also received a response, assuring me everything was sorted. By the end of the day, I did receive my flight confirmation and was truly pleasantly surprised by the way they handled themselves during such a sale. well done.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
8 (61.53846153846154%)