MI
My iShop online (Umhlanga)
Unclaimed Business
MI
My iShop online (Umhlanga)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kirshia P
1 reviews | Active since Jan 2020
9 Feb 2023, 06:02
Laptop even more damaged!!
I had sent my laptop to be repaired at the Ishop in Umhlanga / Crescent. The laptop was functioning perfectly - all that was wrong was the "e" button in the keyboard kept popping out (even though it did work). I booked my laptop in thinking it was a one afternoon / day affair. Once they open the keyboard they say they find water damage in the keyboard so it will take longer than anticipated. Fair enough - even though I use the laptop all day (as it is my source of income) and I never had any indication there was water damage or damage of any sort internally. When they eventually fix my keyboard they say the keyboard they fit is the wrong one and they need to order one from China - this now takes 2 weeks or so. Bearing in mind that my laptop is my source of income and I am desperate to get it back because I am severely inconvenienced using my husband's laptop. They finally get their item from China only to find it does not work, and they try another item to find that item does not work. Now they claim it was the water damage they found and they have no idea how to fix my laptop. This entire ordeal has been going on for well over one month now. I have been trying to reach the manager of the store and he does not respond. To this day, my laptop is in their possession - i have not heard back from them, and my laptop is even more damaged than when I sent it in!! They have the nerve to blame the water damage they found initially but I used that laptop daily and it was operating perfectly - other than the "e" button popping off it was a perfectly functioning device. It is also an apple laptop so just going off and buying another one is no option. I will take this as far as I need to as I feel they have pretty much broken and stolen my laptop and I am getting no joy in trying to reach them.
Helpful (0)
|Replies (0)KP
Kirshia P
1 reviews | Active since Jan 2020
9 Feb 2023, 06:02
Laptop even more damaged!!
I had sent my laptop to be repaired at the Ishop in Umhlanga / Crescent. The laptop was functioning perfectly - all that was wrong was the "e" button in the keyboard kept popping out (even though it did work). I booked my laptop in thinking it was a one afternoon / day affair. Once they open the keyboard they say they find water damage in the keyboard so it will take longer than anticipated. Fair enough - even though I use the laptop all day (as it is my source of income) and I never had any indication there was water damage or damage of any sort internally. When they eventually fix my keyboard they say the keyboard they fit is the wrong one and they need to order one from China - this now takes 2 weeks or so. Bearing in mind that my laptop is my source of income and I am desperate to get it back because I am severely inconvenienced using my husband's laptop. They finally get their item from China only to find it does not work, and they try another item to find that item does not work. Now they claim it was the water damage they found and they have no idea how to fix my laptop. This entire ordeal has been going on for well over one month now. I have been trying to reach the manager of the store and he does not respond. To this day, my laptop is in their possession - i have not heard back from them, and my laptop is even more damaged than when I sent it in!! They have the nerve to blame the water damage they found initially but I used that laptop daily and it was operating perfectly - other than the "e" button popping off it was a perfectly functioning device. It is also an apple laptop so just going off and buying another one is no option. I will take this as far as I need to as I feel they have pretty much broken and stolen my laptop and I am getting no joy in trying to reach them.
0
Replies (0)ND
Nompumelelo D
1 reviews | Active since Jan 2020
2 Nov 2022, 09:25
IShop Online is not an iPhone repair accredited shop. Do not use them.
If you value your iPhone please do not walk into the store. They are not an accredited iPhone repair shop yet they portray themselves to be and take advantage of people. They will take off the genuine parts from your phone and replace them with fake. I am stuck with a phone that will always have an error stating I have an unknown battery and they made my mum change the iPhone screen which had no issues in the first place to replace it with a screen that has been giving me issues ever since. Where are the genuine parts you removed? Both my battery & screen? I was shocked by how the guy was so casual when I called asking about the error of an unknown part on my phone and he said I’ll always have it because they don’t have the resources as an istore. Please be aware!! They are not an accredited iPhone store!! People get confused. They fooled my mum who I had sent to go to an istore to get the phone fixed! They damaged my iPhone! Money wasted on parts that are not functional with the phone, it’s a mess!! There is another genuine istore at the shopping mall. Please be aware. Crooks! No accountability was taken! they will not live up to their word after they manage to damage your Phone! Instead, they will push the blame on the customer and point fingers amongst themselves and not get to the part of resolving the issue! This shop has fooled us! We tried to resolve the issue in an amicable manner and even agreed that a refund would be issued for the bad workmanship! The iPhone we got back from you is in a worse condition than when it was brought in. Your staff is rude and unwilling to take responsibility. perhaps one should take legal action from here on?? And you clearly do not care for your reputation. Ticket number: T-3403. If you want to resolve this, do not lie to the whole world by responding to this review saying you will get to the bottom of this. You guys have our details. You will call if you are serious about resolving this and paying our money back. Otherwise one will have to report this to Consumer Protection Tribunal & report your shop & website to Istore/iPhone
Helpful (0)
|Replies (0)ND
Nompumelelo D
1 reviews | Active since Jan 2020
2 Nov 2022, 09:25
IShop Online is not an iPhone repair accredited shop. Do not use them.
If you value your iPhone please do not walk into the store. They are not an accredited iPhone repair shop yet they portray themselves to be and take advantage of people. They will take off the genuine parts from your phone and replace them with fake. I am stuck with a phone that will always have an error stating I have an unknown battery and they made my mum change the iPhone screen which had no issues in the first place to replace it with a screen that has been giving me issues ever since. Where are the genuine parts you removed? Both my battery & screen? I was shocked by how the guy was so casual when I called asking about the error of an unknown part on my phone and he said I’ll always have it because they don’t have the resources as an istore. Please be aware!! They are not an accredited iPhone store!! People get confused. They fooled my mum who I had sent to go to an istore to get the phone fixed! They damaged my iPhone! Money wasted on parts that are not functional with the phone, it’s a mess!! There is another genuine istore at the shopping mall. Please be aware. Crooks! No accountability was taken! they will not live up to their word after they manage to damage your Phone! Instead, they will push the blame on the customer and point fingers amongst themselves and not get to the part of resolving the issue! This shop has fooled us! We tried to resolve the issue in an amicable manner and even agreed that a refund would be issued for the bad workmanship! The iPhone we got back from you is in a worse condition than when it was brought in. Your staff is rude and unwilling to take responsibility. perhaps one should take legal action from here on?? And you clearly do not care for your reputation. Ticket number: T-3403. If you want to resolve this, do not lie to the whole world by responding to this review saying you will get to the bottom of this. You guys have our details. You will call if you are serious about resolving this and paying our money back. Otherwise one will have to report this to Consumer Protection Tribunal & report your shop & website to Istore/iPhone
0
Replies (0)