MR626180 - Pathetic service

The most pathetic service from the lady that assisted in listing the property at my roof. Please if you want to keep customers teach your staff to listen to a customer instead of her just talking like a tape recorder. I have listed a property with her in May and since then I have not relieved any feedback besides when I called to find any updates. However today I called to check the progress of the property and was informed that I rejected two offers. Checked on my profile and I do not have access to access or reject offers. Trying to explain that to the lady that just could not understand what access or functionality I have on the system , she does not listen to me and assist but keep saying the same thing that I have declined the offer which I have not done. Can you teach her some phone ethics to listen and assist or advise not just talk and talk without trying to sort out my access. Nothing absolutely nothing was made of this call. I do not wish to deal with MY ROOF as she is the face of your company. Kindly cancel this listing. Lastly I need this to be investigated as to who rejected the offer as I do not have access so if you can get you IT department involved and provide feedback I would be appreciated. Cannot work with *********** staff.