SK
Saudha K
Active since Jul 2016
20
Reviews
0
Industries
Reviews
20 reviews9 months ago
MTN - Worst experience
I am quite annoyed with the person managing your facebook request. no customer service, no ethics at all. I cannot imagine to describe how disgusted I am with MTN on the whole. I have spent the day going around MTN trying to do an upgrade on a data line. I have spoke to more than 20 different consultants and yet non could resolve my issue. I then went on the MTN South Africa facebook page and requested that someone from MTN calls me and then i get an automated message with a link, I tried accessing the link and the error was *Site is temporary unavailable* I then write back on the facebook messenger page advising of such and I get a message *we humbly apologize for the inconvenience. please use the link below* I again go online complete my details and there is another error *THERE SEEMS TO BE A TECHNICAL ERROR* sent the screen back to facebook messenger and the person sends me a message to contact the call centre only to go on voicemail that they are closed as it is after 5pm. What a waste of time and energy dealing with MTN. For sure MTN is the worst when it comes to customer service. Please you really need to invest in training skills especially consultants dealing with consumers or business. The worst experience with MTN. Surely the links you are sending should be tested internally before you send to your customers. I am not happy at all as my day was wasted with MTN.
0 replies
13 months ago
Best Service from Nivashnee
I have a huge compliment to the consultant I have spoken today from the Discovery authorisation department. From the time the consultant answered my call she made my day. What a happy bubbly and most helpful person I have ever spoken to months, years. Her name is Nivashnee. the best person. Now days I must admit not many have the passion for what they do but just hearing the consultant talk says it all . Once again well done to Nivashnee as an outstanding achiever.
53 replies
21 months ago
MR626180 - Pathetic service
The most pathetic service from the lady that assisted in listing the property at my roof. Please if you want to keep customers teach your staff to listen to a customer instead of her just talking like a tape recorder. I have listed a property with her in May and since then I have not relieved any feedback besides when I called to find any updates. However today I called to check the progress of the property and was informed that I rejected two offers. Checked on my profile and I do not have access to access or reject offers. Trying to explain that to the lady that just could not understand what access or functionality I have on the system , she does not listen to me and assist but keep saying the same thing that I have declined the offer which I have not done. Can you teach her some phone ethics to listen and assist or advise not just talk and talk without trying to sort out my access. Nothing absolutely nothing was made of this call. I do not wish to deal with MY ROOF as she is the face of your company. Kindly cancel this listing. Lastly I need this to be investigated as to who rejected the offer as I do not have access so if you can get you IT department involved and provide feedback I would be appreciated. Cannot work with *********** staff.
0 replies
24 months ago
will never purchase another LG product
What a terrible experience. I am sick and tired of LG complaint and customer service. Called numerous times for the service manager,, Amos he is never available always in meetings or not in the office, leave numerous messages for him and he just does not return my calls. Pathethic service. Bought a washer and dryer and when i use the dryer function the clothes come our extremely crease and has a terrible burning smell to it that lingers on the clothes. Mentioned to Lg that I used the skip washing liquid and the comfort softner for what as there is no nice fresh smell after the clothes goes in the dryer. LG sent the same technician TWICE, *********** as he says that as I use the dryer is smell will go away, definitely technician does not know the product. Quite livid with the service levels and customer satisfaction levels as I had even left 3 messages for the Service director Jason to call and he never bothered also to return my call and today when I called he is out of town. if this machine cannot be replaced then refund my money so i can purchase from another supplier. Disgusted with LG and I hope that many people see the after service complaints before purchasing your products.
0 replies
26 months ago
Vodacom Call Centre - Noise Levels
I am quite livid at the professionalism with your call centre department, tried to do an upgrade via the telephone and the noise in the back ground was unbearable as we had to ask to consultant to tell the ladies in the back to stop making noise as we could not hear him and he kept asking us to repeat our self. when we asked why so much noise he mentioned that someone is getting proposed. but there is a place and time for everything. surely there should be some work ethics that needs to be adhered to. Believe me when I say that I was not impressed at all. The noise level at your call centre department needs to be limited as we as customers are calling in and needs to be heared not repeated.
112 replies
27 months ago
Lg washing machine and tumble dryer
The most pathetic after service from LG. Bought a washing machine and tumble dryer in one. Since the start the tumble dryer has a burning smell when in use. I called LG 3 times and all times the same technician came over and advised that nothing is wring with the machine and after a few uses it will come right. Never happened on after a 100 uses of the machine. Called about 3 week ago for LG to come and fetch this machine as I want a replacement as I did not pay so much for a machine that I cannot use. Logged a call amd was advised that the next Monday the driver will collect the machine and the same week bring it back never happened. I called again and only then I was advised tha the van that does the collection is gone in for repairs. I called again and only to follow up if the van is fixed and only then did they come to collect on Wednesday the following week. It was suppose to be returned the same Friday and since then no commincation on the status of the machine. Called them today and they advised that there is nothing wrong with the machine. It is normal to have this smell. This is not going to work.for me as I simply hate the burning smell of a clean bath sheeg in the tumble dryer after using skip liquid and comfort and then to use the tumble dryer and then have the towels smell ****. I left a message for the manager to call me as I either want a replacement or my mobey back. Never knew LG washing machine and tumble dryer was so useless yet the sales person on the floor will sell you ****. After service the worst. Never again LG always thought that LG was one of the best brands. Does not meet my expectation at all. Yet I have a microwave, dishwasher and fridge freezer from LG. Makes me think about this **** brand
0 replies
28 months ago
Incredible Connection Pathetic Service
Went to Incredible connection to do an upgrade on my MTN number as I wanted the Z Fold 5. The lady that deals with the contracts Lebo was her name as I asked the orher sales person her name. She refused to help me yet the MTN system was offline but her colleagues sitting next to her helped us check on the system which store the phone and the watch. She sat there next to us doing something on her pc and when another client walks in she helps her. I must say that thr way Lebo thought that she is doing me a favour or giving me the phone for free. No ethics at all. She need customer service training because even if you are assisting your work colleagues internally you will either advisr the customer that you will assist in 5 to 10 minutes or sort your internally work out after you see to the customer. I am quite livid with her attitude as customer service meant nothing to her.
0 replies
42 months ago
Pathethic after sales from Hisense with your 15 Plate Dishwasher
I have purchased a Hisense Dishwasher from HIFI corp and the sales person did not have training on the machine but advised us that is the best for the energy rating and it is a 15 plate. So i decided to take it and follow the manual as usual. The manual is so basic and not helpful at all. I called the store and they gave me the Hisense reps number which just goes on voicemail. So I then sent an email to Hisense on the 25.10.2022 to this email address (service@hisense.co.za) and so my frustration I only get a response today from Quality and Service Department and this is what the email read"Kindly advise if you have checked the manual for assistance" do you think I am stupid not to check the manual. Sorry but you are wasting my time. Get a reps, service team to come out and give support. Hisense your after sales is pathethic and I dont and will not be purchasing anything in future from this brand. Do you want me to return the dishwasher and get my money back so I can buy another brand or are you going to come over and check why this brand new machine is not washing the dishes clean and not drying the dishes. So disgusted with your after service that a one rating cannot express but disappoint with this product. From the 25.10.2022 only today the 08.11.2022 do you send me a stupid email. please train your customer care personnel on hand to handle a complaint.
0 replies
52 months ago
Insurance Claim
Have an insurance claim with Discovery they refuse to pay me but instead replace the TV when I told the consultant that want to get another make TV. Discovery decline the request and refer asked there provider to replace the TV which I also disagree with as the model is no longer available but is replacing the TV at a cheaper value. Becareful as this was the first time I ever claimed yet othrt insurance gives you the money for the replacement. Not happy with Discovery as I clearly asked for my insurance to include power surge etc now the consultant advised I dont have this. Left 3 message since yesterday and nobody has called. Definitely going to cancel my insurance with Discovery
53 replies
52 months ago
Nedbank Credit Card
I was approved for a credit card and then requested an increase in limit, it was declined and since then its been a mission to re instate the original credit limit on the account, Cannot believe that no one in the credit card department can re instate the original credit card. now the system is on block due to the credit applications on the system. There must be a solution to this as I feel this is very poor service and lack of skilled staff to liase with in resolving the issue.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)