**** alert

Dear Phola, Thank you for sharing your concerns. We understand how frustrating it can feel when your charges appear different from what you were used to, and we appreciate the opportunity to clarify this for you. 

After a full review of your account, the following was confirmed: 

1. Your electricity usage since installation has remained normal.
   From the activation date on 18 November to 26 November, your total consumption amounted to R235.19, which is fully in line with standard household usage. After your R500 payment, your balance was still positive at R264.81.
2. Your negative balance was not caused by high consumption.
   On 1 December, the standard municipal fixed charges (water fixed charge, sanitation, and smart meter platform fees) were applied. These charges total R433.60 and apply to all residents monthly, regardless of how much electricity or water is used.
3. Because the balance before these deductions was R175.64, the system reflected –R257.45 after the fixed charges were applied. This is the amount you saw as a negative balance.
4. These fixed charges come directly from the municipality, not MyVoltage, and they form part of the new billing structure approved for the estate.
5. Your daily usage, which ranges between 4.8 and 12.4 units, is normal and fully transparent in the Client Zone under Billing → Detailed Daily Billing, where each day’s invoice can be downloaded.
   
   

We understand this is a change from what you experienced previously. The difference you are seeing is due to the inclusion of municipal fixed charges and the updated billing format, not an increase in your consumption or incorrect billing. 

Our team is here to support you and ensure you feel confident in the accuracy and transparency of your charges. If you would like us to go through your detailed billing with you step-by-step, we are more than happy to assist. 

Thank you for giving us the chance to clarify this. Warm regards
 MyVoltage Support Team