My Voltage
1.6|117 reviews
Responds in 45 hours 19 min
aB
arnold B
1 reviews | Active since Member
02 Dec 2025, 20:16
**** Alert!!!...very unhappy and forced customer
The worst experience ever, ever since they came to Casa Mia Complex, it's a disaster more like a ****. Billed for not using electricity, an average of R162 per day for using nothing and unexplained arrears. I would urge anyone never ever to think of using them. You will definitely spend an arm and a leg. Not less than R5000 per month. It's like a flight-by-night company. Very aggressive unprofessional. They bridge our meter box, you pay them, no units are allocated. I suspect they might be working with someone to allow them to do it.
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Replies (109)My Voltage's replyOfficial
03 Dec 2025, 06:37Dear Arnold, we will review your profile and respond shortly.
Best regards,
My Voltage's reply03 Dec 2025, 06:37
Official
Dear Arnold, we will review your profile and respond shortly.
Best regards,
My Voltage's replyOfficial
06 Jan 2026, 11:29Thank you for your review. We take feedback of this nature seriously and would like to respond factually and transparently.Following your engagement with our support team, we provided you with a detailed billing explanation, including meter activation dates, daily consumption, fixed charges, invoices, and wallet balance history. Your meter was installed and activated on 18 November, and billing commenced from that date. The charges billed from 18 November to 26 November amounted to R345.92, averaging approximately R44 per day. The higher charges reflected on your account relate primarily to fixed council and service charges, not electricity consumption.
It is important to state clearly that MyVoltage does not install switches, does not control electricity supply manually, and does not operate an on/off switch system. Electricity supply is managed exclusively through certified smart meters and automated cloud-based billing systems. As with any prepaid utility system, supply is automatically interrupted when a wallet balance reaches zero due to insufficient funds, in the same way that a Citiq prepaid meter disconnects when no kWh credit remains. This process is entirely system-driven and not manually controlled. The allegation that we “switch electricity on and off once paid” is therefore factually incorrect.
Regarding the claim of double billing: when MyVoltage took over at Casa Mia Complex, the Body Corporate advised that existing internal prepaid meters must be removed to prevent parallel billing. Our records indicate that a Citiq meter remains installed inside your unit, which creates a parallel billing scenario. Two prepaid systems cannot legally or technically operate simultaneously for the same supply point.
We have repeatedly requested supporting documentation to investigate these allegations, including:
Should no evidence be provided, we must note that the statements made are misleading and potentially defamatory.Our intention remains resolution and clarity. We encourage you to engage with us directly so this matter can be addressed constructively.
Kind regards
MyVoltage Support Team
It is important to state clearly that MyVoltage does not install switches, does not control electricity supply manually, and does not operate an on/off switch system. Electricity supply is managed exclusively through certified smart meters and automated cloud-based billing systems. As with any prepaid utility system, supply is automatically interrupted when a wallet balance reaches zero due to insufficient funds, in the same way that a Citiq prepaid meter disconnects when no kWh credit remains. This process is entirely system-driven and not manually controlled. The allegation that we “switch electricity on and off once paid” is therefore factually incorrect.
Regarding the claim of double billing: when MyVoltage took over at Casa Mia Complex, the Body Corporate advised that existing internal prepaid meters must be removed to prevent parallel billing. Our records indicate that a Citiq meter remains installed inside your unit, which creates a parallel billing scenario. Two prepaid systems cannot legally or technically operate simultaneously for the same supply point.
We have repeatedly requested supporting documentation to investigate these allegations, including:
- Proof of payments made to Citiq during the same billing period
- Evidence of any alleged “switches” or manual supply control
- Documentation supporting claims of manipulated billing or collusion
Should no evidence be provided, we must note that the statements made are misleading and potentially defamatory.Our intention remains resolution and clarity. We encourage you to engage with us directly so this matter can be addressed constructively.
Kind regards
MyVoltage Support Team
Best regards,
My Voltage's reply06 Jan 2026, 11:29
Official
Thank you for your review. We take feedback of this nature seriously and would like to respond factually and transparently.Following your engagement with our support team, we provided you with a detailed billing explanation, including meter activation dates, daily consumption, fixed charges, invoices, and wallet balance history. Your meter was installed and activated on 18 November, and billing commenced from that date. The charges billed from 18 November to 26 November amounted to R345.92, averaging approximately R44 per day. The higher charges reflected on your account relate primarily to fixed council and service charges, not electricity consumption.
It is important to state clearly that MyVoltage does not install switches, does not control electricity supply manually, and does not operate an on/off switch system. Electricity supply is managed exclusively through certified smart meters and automated cloud-based billing systems. As with any prepaid utility system, supply is automatically interrupted when a wallet balance reaches zero due to insufficient funds, in the same way that a Citiq prepaid meter disconnects when no kWh credit remains. This process is entirely system-driven and not manually controlled. The allegation that we “switch electricity on and off once paid” is therefore factually incorrect.
Regarding the claim of double billing: when MyVoltage took over at Casa Mia Complex, the Body Corporate advised that existing internal prepaid meters must be removed to prevent parallel billing. Our records indicate that a Citiq meter remains installed inside your unit, which creates a parallel billing scenario. Two prepaid systems cannot legally or technically operate simultaneously for the same supply point.
We have repeatedly requested supporting documentation to investigate these allegations, including:
Should no evidence be provided, we must note that the statements made are misleading and potentially defamatory.Our intention remains resolution and clarity. We encourage you to engage with us directly so this matter can be addressed constructively.
Kind regards
MyVoltage Support Team
It is important to state clearly that MyVoltage does not install switches, does not control electricity supply manually, and does not operate an on/off switch system. Electricity supply is managed exclusively through certified smart meters and automated cloud-based billing systems. As with any prepaid utility system, supply is automatically interrupted when a wallet balance reaches zero due to insufficient funds, in the same way that a Citiq prepaid meter disconnects when no kWh credit remains. This process is entirely system-driven and not manually controlled. The allegation that we “switch electricity on and off once paid” is therefore factually incorrect.
Regarding the claim of double billing: when MyVoltage took over at Casa Mia Complex, the Body Corporate advised that existing internal prepaid meters must be removed to prevent parallel billing. Our records indicate that a Citiq meter remains installed inside your unit, which creates a parallel billing scenario. Two prepaid systems cannot legally or technically operate simultaneously for the same supply point.
We have repeatedly requested supporting documentation to investigate these allegations, including:
- Proof of payments made to Citiq during the same billing period
- Evidence of any alleged “switches” or manual supply control
- Documentation supporting claims of manipulated billing or collusion
Should no evidence be provided, we must note that the statements made are misleading and potentially defamatory.Our intention remains resolution and clarity. We encourage you to engage with us directly so this matter can be addressed constructively.
Kind regards
MyVoltage Support Team
Best regards,