Thank you for your review. We take feedback of this nature seriously and would like to respond factually and transparently.Following your engagement with our support team, we provided you with a detailed billing explanation, including meter activation dates, daily consumption, fixed charges, invoices, and wallet balance history. Your meter was installed and activated on
18 November, and billing commenced from that date. The charges billed from 18 November to 26 November amounted to
R345.92, averaging approximately
R44 per day. The higher charges reflected on your account relate primarily to
fixed council and service charges, not electricity consumption.
It is important to state clearly that
MyVoltage does not install switches, does not control electricity supply manually, and does not operate an on/off switch system. Electricity supply is managed exclusively through
certified smart meters and automated cloud-based billing systems. As with any prepaid utility system,
supply is automatically interrupted when a wallet balance reaches zero due to insufficient funds, in the same way that a Citiq prepaid meter disconnects when no kWh credit remains. This process is entirely system-driven and not manually controlled. The allegation that we “switch electricity on and off once paid” is therefore factually incorrect.
Regarding the claim of double billing: when MyVoltage took over at
Casa Mia Complex, the Body Corporate advised that
existing internal prepaid meters must be removed to prevent parallel billing. Our records indicate that a
Citiq meter remains installed inside your unit, which creates a parallel billing scenario. Two prepaid systems cannot legally or technically operate simultaneously for the same supply point.
We have repeatedly requested supporting documentation to investigate these allegations, including:
- Proof of payments made to Citiq during the same billing period
- Evidence of any alleged “switches” or manual supply control
- Documentation supporting claims of manipulated billing or collusion
To date,
no such evidence has been provided.We remain committed to transparency and are willing to investigate any legitimate concern. However, the allegations made are serious and require substantiation. We therefore formally request that verifiable evidence be submitted by
9 January so that the matter can be assessed fairly and conclusively.
Should no evidence be provided, we must note that the statements made are misleading and potentially defamatory.Our intention remains resolution and clarity. We encourage you to engage with us directly so this matter can be addressed constructively.
Kind regards
MyVoltage Support Team