My Voltage
1.6|117 reviews
Responds in 45 hours 19 min
JM
Jacques M
1 reviews | Active since Member
27 Jan 2026, 15:55
My Voltage - bad service
MyVoltage took over our power and water management 2 months ago in our complex and i have had none stop headache since the start. They did not even pick up that i am selling back to the grid with my solar system last month which was month 1 - this month which is their second month they once again send me a statement that has no indication of how much i have been selling back into the grid and i have no idea if i am losing money - so far i had to phone them 3 or 4 times and sent about 8 mails so far.
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Replies (56)My Voltage's replyOfficial
28 Jan 2026, 08:48Thank you for your feedback. We understand that the first billing cycle after a service transition can be frustrating, especially for customers with solar installations.For clarity, the timeline is as follows:
We apologise for the frustration experienced during the transition period and appreciate the opportunity to clarify the matter.
- 12 January 2026: The customer requested clarification on their December statement. The statement was issued, and concerns were raised regarding the visibility of solar feed-in credits.
- 12 January 2026: MyVoltage confirmed that exported solar energy had been correctly recorded and that a credit of R175.46 (51 kWh) for December had already been applied to the account.
- 13 January 2026: It was explained that although the credit was processed in early January, system rules require that credits reflect on the last day of the billing month (31 December). It was also clarified how solar export data is displayed separately from consumption in the system.
- 14 January 2026: Following confirmation from our Finance Department, we explained that the first month’s billing was processed manually as part of onboarding. This is why the solar credit did not appear as a separate automated line item on the statement, unlike some neighbouring units. The customer was advised that from the next billing cycle onward, billing would be fully automated and statements would reflect solar credits consistently.
- 14 January 2026: The customer confirmed acceptance of the explanation and resolution in writing, and the support ticket was closed as resolved.
We apologise for the frustration experienced during the transition period and appreciate the opportunity to clarify the matter.
Best regards,
My Voltage's reply28 Jan 2026, 08:48
Official
Thank you for your feedback. We understand that the first billing cycle after a service transition can be frustrating, especially for customers with solar installations.For clarity, the timeline is as follows:
We apologise for the frustration experienced during the transition period and appreciate the opportunity to clarify the matter.
- 12 January 2026: The customer requested clarification on their December statement. The statement was issued, and concerns were raised regarding the visibility of solar feed-in credits.
- 12 January 2026: MyVoltage confirmed that exported solar energy had been correctly recorded and that a credit of R175.46 (51 kWh) for December had already been applied to the account.
- 13 January 2026: It was explained that although the credit was processed in early January, system rules require that credits reflect on the last day of the billing month (31 December). It was also clarified how solar export data is displayed separately from consumption in the system.
- 14 January 2026: Following confirmation from our Finance Department, we explained that the first month’s billing was processed manually as part of onboarding. This is why the solar credit did not appear as a separate automated line item on the statement, unlike some neighbouring units. The customer was advised that from the next billing cycle onward, billing would be fully automated and statements would reflect solar credits consistently.
- 14 January 2026: The customer confirmed acceptance of the explanation and resolution in writing, and the support ticket was closed as resolved.
We apologise for the frustration experienced during the transition period and appreciate the opportunity to clarify the matter.
Best regards,