My Voltage
1.6|117 reviews
Responds in 45 hours 19 min
RC
Ryan C
1 reviews | Active since Member
07 Oct 2025, 06:58
⚠️ Warning to Customers: Unreliable and Dishonest Billing Practices
We installed a solar system and are now completely off-grid, with our main circuit breaker switched off. Yet, we are still being charged daily by Voltage Billing. This is completely unacceptable.
Despite reaching out to Willie and your customer service team over 20 times—emails which I have screenshots of—nobody has resolved the issue. Even after our electrician confirmed to your technician that we are not drawing any power, charges continue to appear. Some of our previous bills were absurdly high in winter—up to R800 for just a few laptops and lights—which already raised major concerns about your billing honesty.
This ongoing issue feels like outright theft. Your staff are ***********, and customer service is non-existent. I strongly caution anyone considering your services: be prepared for poor communication, questionable billing practices, and no support when there's issues
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Replies (106)My Voltage's replyOfficial
08 Oct 2025, 06:21Thank you for your feedback. We take your comments very seriously and will open a formal incident report to review your account and all communication history. Our team will contact you directly once this investigation is complete.
Please note that the allegations made in your review are serious. If they cannot be supported by verifiable evidence, such statements can be considered harmful to our company’s reputation.
We also want to clarify that MyVoltage’s billing processes are transparent and auditable. All charges are calculated directly from verified meter data and approved tariff structures. We are confident in the integrity of our billing system and remain committed to resolving any concerns through factual review.
Our goal is to ensure that every client receives fair and accurate billing supported by full accountability.
Regrards,
MyVoltage
Please note that the allegations made in your review are serious. If they cannot be supported by verifiable evidence, such statements can be considered harmful to our company’s reputation.
We also want to clarify that MyVoltage’s billing processes are transparent and auditable. All charges are calculated directly from verified meter data and approved tariff structures. We are confident in the integrity of our billing system and remain committed to resolving any concerns through factual review.
Our goal is to ensure that every client receives fair and accurate billing supported by full accountability.
Regrards,
MyVoltage
Best regards,
My Voltage's reply08 Oct 2025, 06:21
Official
Thank you for your feedback. We take your comments very seriously and will open a formal incident report to review your account and all communication history. Our team will contact you directly once this investigation is complete.
Please note that the allegations made in your review are serious. If they cannot be supported by verifiable evidence, such statements can be considered harmful to our company’s reputation.
We also want to clarify that MyVoltage’s billing processes are transparent and auditable. All charges are calculated directly from verified meter data and approved tariff structures. We are confident in the integrity of our billing system and remain committed to resolving any concerns through factual review.
Our goal is to ensure that every client receives fair and accurate billing supported by full accountability.
Regrards,
MyVoltage
Please note that the allegations made in your review are serious. If they cannot be supported by verifiable evidence, such statements can be considered harmful to our company’s reputation.
We also want to clarify that MyVoltage’s billing processes are transparent and auditable. All charges are calculated directly from verified meter data and approved tariff structures. We are confident in the integrity of our billing system and remain committed to resolving any concerns through factual review.
Our goal is to ensure that every client receives fair and accurate billing supported by full accountability.
Regrards,
MyVoltage
Best regards,
RC
Ryan C's updateReviewer Update
08 Oct 2025, 06:58 I’ve been trying to sort this issue out for months now. On a previous Google review, your team said it would be resolved, yet nothing has happened since. I haven’t received a single phone call in months regarding this matter. It’s frustrating that you’re able to respond to bad reviews so quickly, yet my numerous emails and calls continue to go unanswered. The facts remain: our main circuit breaker is switched off in the DB, yet we are still being charged. Willie initially told me the “breaker charge” would be around R175, but the following month we were charged over R300. That clearly shows something is wrong with your billing system — how can there be charges when the power is off? I’m once again asking: can someone please call me directly to resolve this? Willie has been ignoring my calls, and I would really appreciate proper communication and action instead of repeated promises.
RC
Ryan C's update08 Oct 2025, 06:58
Reviewer Update
I’ve been trying to sort this issue out for months now. On a previous Google review, your team said it would be resolved, yet nothing has happened since. I haven’t received a single phone call in months regarding this matter. It’s frustrating that you’re able to respond to bad reviews so quickly, yet my numerous emails and calls continue to go unanswered. The facts remain: our main circuit breaker is switched off in the DB, yet we are still being charged. Willie initially told me the “breaker charge” would be around R175, but the following month we were charged over R300. That clearly shows something is wrong with your billing system — how can there be charges when the power is off? I’m once again asking: can someone please call me directly to resolve this? Willie has been ignoring my calls, and I would really appreciate proper communication and action instead of repeated promises.