BAD CUSTOMER SERVICE BY MY AUTOCARE

I submitted a claim on 12 August 2024. Seeing that there was not response from their side, I decided to call today and spoke to a lady called Keke or Dieketseng (not sure). She informed me that she would try and find out how far my claim was and would call me back. After an hour of not receiving a call back from her, I decided to call again and she informed me that my phone was cutting. I put the phone down and called again and this time around her colleague Kendal answered the phone and said she asked for my name and said she would give Keke the message . I then requested to speak to the manager and was informed that Keke is the manager. I then requested to speak to someone higher than Keke and she informed me that it is Mr Valentino and she is not allowed to give me his e-mail address. I got irritated and raised my voice because I couldn't understand how a manager's e-mail address could be a top secret. She informed me that she didn't appreciate my attitude. I then put my phone down.

Immediately, I received a call from Keke who told me that "I SHOULD MAKE IT MAKE SENSE TO HER WHY SHE SHOULD CALL ME IF SHE DOESNT HAVE FEEDBACK."