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Paulina M
Active since Jan 2020
4
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4 reviews9 months ago
bad service
I have been paying Bidvest Warranty for almost 4 years and last week was my second time claiming but their service leaves much to be desired. I submitted a claim last week and no one came back to me until I called and was informed that they need the odometer and disk picture. The required pictures were sent on 29/07 but was sent from pillar to post until I insisted to speak to a manager and was told that there was no manager (which is strange). After insisting, I was put through to a lady who told me that she is the claims team leader. She then promised to refer my claim to the assessor and they would call me before end of business on 31/07. I am yet to receive that call.
0 replies
18 months ago
Failing to use ticket
I purchased an online ticket for Andy Narell concert taking place today at the Pretoria Botanical Gardens. The money was deducted from my bank account but the ticket was never issued. I tried calling the number on the website but couldn't get through. I then decided to a whatsapp message and e-mail. A lady called Bongiwe responded via e-mail & requested for proof of payment etc,etc. She then later called & promised to send me confirmation and ticket via e-mail & that didn't happen. I then sent two follow-up e-mails 3hrs later. Her response was that their IT dept would send me the ticket & that also hasn't happened nor hard they refunded me. I urge plp not to use Computicket online system. The customer service leaves much to be desired.
0 replies
20 months ago
BAD CUSTOMER SERVICE BY MY AUTOCARE
I submitted a claim on 12 August 2024. Seeing that there was not response from their side, I decided to call today and spoke to a lady called Keke or Dieketseng (not sure). She informed me that she would try and find out how far my claim was and would call me back. After an hour of not receiving a call back from her, I decided to call again and she informed me that my phone was cutting. I put the phone down and called again and this time around her colleague Kendal answered the phone and said she asked for my name and said she would give Keke the message . I then requested to speak to the manager and was informed that Keke is the manager. I then requested to speak to someone higher than Keke and she informed me that it is Mr Valentino and she is not allowed to give me his e-mail address. I got irritated and raised my voice because I couldn't understand how a manager's e-mail address could be a top secret. She informed me that she didn't appreciate my attitude. I then put my phone down. Immediately, I received a call from Keke who told me that "I SHOULD MAKE IT MAKE SENSE TO HER WHY SHE SHOULD CALL ME IF SHE DOESNT HAVE FEEDBACK."
0 replies
25 months ago
UNPROFESSIONAL BEHVAVIOUR BY STANDARD BANK FUNERAL COVER DEPARTMENT
I submitted a funeral claim on 03/04/2024 to date no one has come back to me. Upon calling and waiting for more that 20 minutes on the phone I was told that the claim has not been paid yet because they have a backlog. Today is the 8th of April 2024 and the claim has not been processed. what is the use of one having a funeral cover if it is going to be treated like a life cover?
159 replies
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1 Star
4 (100%)