Disgraceful Service

When I took out the policy, the consultant told me I could claim every month for small scratch & dent repairs. When I eventually put in a claim in August, it took them 2 months to come back to me and to tell me they don't have anyone willing to do the small repairs. Eventually I was told to get my own quotes and that they mustn't exceed R3000. This is now almost November and the claim still hasn't been finalized. What disgraceful service, how can MFC contract to these losers????