Mybroadband and Afrihost

To whom it may concern

You recently published an article - https://mybroadband.co.za/news/industrynews/526751-afrihost-wins-2024-mybroadband-award-for-best-broadband-isp.html

However I beg to differ! I recently requested an ONT device relocation from one room to another at my property. Apon requesting more information from Afrihost, I was told telephonically that there would be a R1000 call out fee and re-install, plus if TTconnect (the only fibre provider in my area) would require to extend the fibre, they would charge me per metre of fibre cable. Me being in IT over 25 years knew the low cost of fibre cabling, agreed and accepted the move. Anyways the TTconnect team arrived a couple of days later. Moved the ONT device, and then phoned their 'splicing' guy to join the new cable. I asked this guy where he did the splicing and he pointed to an outside box across the street, probably around 15m away. Cool I reckoned to myself "not that much extra on top of the R1000" Until they presented me with a "job card' of R3000 !! What? I asked them and they said that that was their standard fee , and they insisted that I needed to sign that the job was done, and that Afrihost would then add on to the next debit order this amount. Straight away I raised a support ticket on Afrihost's client zone portal, raising a dispute, stating what they had originally said, compared to what TTconnect is charging. I received very little feedback from Afrihost during this time, eventually they told me that I am liable for R3000, as I signed the job card 🤔 A month later they invoiced me R4300 for my monthly fibre costs and ONT relocation. I stopped payment, and they threatened me with disconnection, without even considering my dispute. No choice, I paid the full amount today, and have sworn that I will never do any further business with Afrihost and have put in a cancellation.

You refer in your web article mentioned above - "'Keeping customers happy". What a load of higwash!! Afrihost is this your business model? Giving star reviews at an advertising cost?