Appalling Service/ No refund after Cancellation

Item: Mysmartkid
Rating: 1
Author: Keturah T

<p>I have been debited 3 times since cancelling my subscription, I have had to fight for a refund and whenever they respond to me it is to "accept my cancellation". Which is not why I am emailing them as the cancellation was done ages ago, I am emailing them to ask for my refund!!! It is an uphill battle with minimal to no response from them. I am sick of this! I just want to get my money back and get rid of them!!</p>

Helpful (0)

Replies (112)

Mysmartkid's replyOfficial

13 Dec 2016, 05:39

Good day Kethura

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

We are concerned that your previous efforts to resolve this matter was not successful. After investigation in your correspondence sent to us, we will be contacting you to provide more feedback.

Kind Regards
Estrolita September

Best regards,

Mysmartkid's reply13 Dec 2016, 05:39

Official

Good day Kethura

Thank you for bring this matter to our attention.

We sincerely apologise for the frustration and inconvenience caused.

We are concerned that your previous efforts to resolve this matter was not successful. After investigation in your correspondence sent to us, we will be contacting you to provide more feedback.

Kind Regards
Estrolita September

Best regards,

Keturah T's updateReviewer Update

13 Dec 2016, 07:00

Thank you very much for getting back to me.

Keturah T's update13 Dec 2016, 07:00

Reviewer Update

Thank you very much for getting back to me.