Purchased a Smart car fro Mystic Cars Ballito where I was advised that the car had had all its checks done and that there was nothing wrong with the car.car. I contacted Mystic car and was passed from pillar to post with them.

Car Details:

Smart Car 2004 Price: R50 000.00 Purchase date: 28 Apr 2017

On the 18th of Sep I went to them and mailed them as the car kept jumping out of gear – I had till this stage only added 3 500 km onto the car as the reason for going smaller was due to the fact that I was only doing +/- 20km per day to collect my daughter from school so no longer needed a big car. I had taken it to a company to have a diagnostic test done and took them the errors which got thrown out as they did not feel that such few km could cause the issues showing up. When I went to see Mystic Cars they were all willing to assist at this point as long as I took the car to the garage that they requested I go to – which just happened to be the company that had done the first test. As I did not want to drive the car they said they would arrange for the car to be towed and taken to the garage – well long story short they drove the car to Mystic Cars and it stood there for 2 weeks with nothing happening to the car and every time we spoke to them there was an excuse as to why nothing had happened as yet, in the meantime I had to loan a car so that I was able to get my daughter from school every day as they were not willing to assist in anyway with a car. They then suggested that I take the car through to Star Auto Centre where my car has been since yesterday the 27th of Nov. During this time every time we tried to speak to Mystic cars about who will be paying for the car as the sold me a car that was still with in the 6 months consumer act and they clearly had not done all the proper checks on the car – the showed no interest in anyway.

The main issues with the car was the turning angle sensor that was faulty and the engine bolts that were broken and needed to be replaced – total for the bill R11 650.12 and over 2 months not having a car.

Star Auto Centre has also confirmed that they don’t feel the things could have gone so wrong in such a short period of time and that Mystic Cars needs to take responsibility – when they called Mystic Cars on our behalf the were not spoken to in away where one could have a conversation with them and come to a point where they agreed to take responsibility.

I would like to know what grounds I have for them selling me a car that had not had all the checks like I asked – I have asked them for the confirmation showing what test were done on the car before I bought it and to date I have not been given these documents.

I have been in touch with the MIO see if they can assist me in away as I don’t have the R11 650.12 just lying around and have now had to go to the bank for a loan and pay interest for goods sold without full disclosure been given.

I do have copies of e-mails sent to Mystic Cars should you need copies of them.