Stay away from MyUs.com as they are not ethical.

Stay far away from MyUs.com as they are not ethical. On 31 July I bought an item from Autotech USA on Ebay and requested delivery to my MyUs address that I registered that same day. The parcel was shipped to Saratoga and then MyUs did the paperwork and forwarded the parcel to South Africa via Aramex.

When the parcel arrived in South Africa it was inspected and customs requested all invoices from me. It is then that I realised that instead of the $47.87 USD I paid for the item, MyUS declared only $20 value which caused me a hefty penalty for giving a false customs declaration.

When I queried this with MyUs, the answer I got is that they did not receive an invoice with the item and guessed its value on a fair market price.

I consider that as highly unprofessional especially from a company branding themselves as experts.

Would a professional company not send an email to their customer to advise him that they did not receive an invoice so that he can arrange one?

An answer to my email to support I was that it was my responsibility to give them the customs value of the parcel, yet nowhere do they ask for that on my order submission form to them or did they bother to contact me to tell me that they did not have a definite value.

Now I am sitting, my parcel confiscated by South African customs, I received a fine, had to pay all the customs duties fees.

MyUs, I think you should let your heads hang in shame for causing other people financial loss.

I immediately cancelled my account with MyUs, and can assure them that I will do a lot of free negative PR for them.

By the way, MyUs do not even deserve one star.