FM
freddie M
Active since Nov 2020
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Courier Guy, exceptionally poor service
Courier Guy service is pathetic. I booked a parcel on PUDO on 25/11/2025 and it was supposed to be picked up on 26/11/2025. At 9:53 on 26/11/2025, the Courier Guy Tracking page showed "Failed collection attempt". Since 11:00 on 25/11/2025, I attempted to contact Courier Guy in Rustenburg on 014 592 2071, but from 11:00 until 15:45 the phone just kept on ringing to a stage where it actually cuts off because it is not answered. At 15:50 I decided to drive to the Courier Guy Kiosk and when I came there, I was informed that the reason for not being able to collect the parcel was that the parcel was not ready. I immediately in the presence of the attendant of the Courier Guy kiosk, called the sender who informed us that the Courier Guy driver was not near his premises that day. The attendant at the Courier Guy Kiosk attempted to call the driver on 3 attempts from 16:05 and his phone went straight to voicemail. I was then given the number of the manager for the area where the parcel needs to be collected and no answer on his phone from 16:15 until 17:00 or this morning at 7:30. For the past few months, parcels sent to me landed up on incorrect routes and was delayed because of that, one of them a critical document which I ended up driving to Pretoria to go and sign because of the document's importance. Courier Guy's service was excellent in the past and has declined to such a level that I now rate them the worst courier company in South Africa. If they really take their business serious, they will have to put a plan in place to improve on service delivery.
0 replies
8 months ago
Stay away from MyUs.com as they are not ethical.
Stay far away from MyUs.com as they are not ethical. On 31 July I bought an item from Autotech USA on Ebay and requested delivery to my MyUs address that I registered that same day. The parcel was shipped to Saratoga and then MyUs did the paperwork and forwarded the parcel to South Africa via Aramex. When the parcel arrived in South Africa it was inspected and customs requested all invoices from me. It is then that I realised that instead of the $47.87 USD I paid for the item, MyUS declared only $20 value which caused me a hefty penalty for giving a false customs declaration. When I queried this with MyUs, the answer I got is that they did not receive an invoice with the item and guessed its value on a fair market price. I consider that as highly unprofessional especially from a company branding themselves as experts. Would a professional company not send an email to their customer to advise him that they did not receive an invoice so that he can arrange one? An answer to my email to support I was that it was my responsibility to give them the customs value of the parcel, yet nowhere do they ask for that on my order submission form to them or did they bother to contact me to tell me that they did not have a definite value. Now I am sitting, my parcel confiscated by South African customs, I received a fine, had to pay all the customs duties fees. MyUs, I think you should let your heads hang in shame for causing other people financial loss. I immediately cancelled my account with MyUs, and can assure them that I will do a lot of free negative PR for them. By the way, MyUs do not even deserve one star.
0 replies
15 months ago
Vodacom de*****ing their customers.
On 9 January 2025 I wrote a review on HelloPeter about my payment not reflecting on my statement after numerous times to get Vodacom to correct this. I reply from Vodacom ensured me that their team will contact me, and guess what, they never contacted me. When this was finally fixed on 20 January 2025, I realized that they over billed me on my account with R362.55 and of that I was only refundedR241,17. Today when I called them they had a sad story of why did not refund me the full amount and I then decided to =refer this matter to ICASA as I seem this as a way to de***** South Africans of their hard earned money. .
106 replies
15 months ago
Vodacom departments does not take accountability to perform their jobs.
On 28 December 2024 I paid my cellular account at the Self-help Kiosk at the Vodacom shop at Waterfall Mall Rustenburg. When I received my account statement on 9 January 2025, I noticed that the payment does not reflect and that my account is in arrears according to Vodacom. I called the customer helpline and was informed that they cannot assist me, and I need to go to the Vodashop where the payment was done so that the shop must correct it. I went to the Vodashop on Thursday 9 January 2025, and the manager, Ebert logged a query and attached the Receipt I received from the Self-help Kiosk Today 16 January 2025, a whole week later my account still shows as being in arrears and the only feedback I get from Vodashop Waterfall Mall, is that the query came back and said the shop must allocate the payment, but the shop deny that they can allocate payments. The shop can just log a query, and the accounts department is to allocate the payment. Another query was again logged by the Waterfall Mall Vodashop. Vodacom accounts can you please do your job and allocate the payment as I agree that your department is responsible to record payments.
106 replies
18 months ago
Vox telecom's custome sercice degrading at a rapid pace.
Vox telecom was supposed to collect hardware from me on 10/06/2024, but their courier never pitched. On 30 October 2024 (Almost 4 months later), after I had paid the amount due on my account as per Vox's October statement, an amount of R2455 was loaded on my account and a letter was sent out it demanded the immediate payment of this amount as according to them my account is now overdue and the letter also threatened with suspension of my services. Now vox being in the telecoms bussines, I would expect them to be able to use a telephone. On the day they had to collect the hardware I had to organize with someone to sit and wait for them. THeir courier had that person's contact number and guess what, neither did the courier pitch, nor was the person waiting at my house contacted for them to pick up the delivery. Now almost four months later Vox accounts department will revert to place the additional amount on my account and demand immediate payment. There excuse is that I was not at home when the courier wanted to collect and also that the courier attempted collection on three occasions. My question is, if the courier had been there three times, why was the person I asked to be at my home not contacted? Why did vox not contact me via email or telephone during the past 4 months concerning this matter? If I read through the complaints logged about VOX there is quite a few for hardware collection. Having bad fiber service from Vox and their partner Evotel during the past few months as well as this matter made me decide to terminate my relationship as customer with Vox that stems from 2014. Vox, if you do not better your customer service, more long term customers like myself will terminate their relationship with you.
218 replies
19 months ago
Lethabong Lodge, a jewel in Limpopo.
I visited this lodge on the weekend of6 to 8 September 2024 with my caravan. The friendliness and helpfulness of all staff were amazing. No staff member would pass you without a heartful warm greeting. The caravan stand was quite large, and the bathroom/kitchen unit allocated to each stand, well maintained and clean. Cleaners also came and clean these facilities as well as our dishes, every morning. The swimming pools and waterslides are in excellent condition and there are lifeguards that keep a watchful eye to ensure that guests using these are safe. I want to compliment the owners and staff of Lethabong Lodge with their outstanding hospitality towards their guests and I am looking forward to in future, visit you again.
0 replies
19 months ago
Lethabong Lodge, a jewel in LImpopo.
I visited this lodge on the weekend of6 to 8 September 2024 with my caravan. The friendliness and helpfulness of all staff were amazing. No staff member would pass you without a heartful warm greeting. The caravan stand was quite large, and the bathroom/kitchen unit allocated to each stand, well maintained and clean. Cleaners also came and clean these facilities as well as our dishes, every morning. The swimming pools and waterslides are in excellent condition and there are lifeguards that keep a watchful eye to ensure that guests using these are safe. I want to compliment the owners and staff of Lethabong Lodge with their outstanding hospitality towards their guests and I am looking forward to in future, visit you again.
0 replies
27 months ago
Be carefull for promises made by Pronto Panelbeaters in Rustenburg.
Poly fitted to vehicle roof and left rear door started cracking. Took the vehicle to them and I was assured that they can fix it. The door and roof was repaired and primed and I took the vehicle back to them a month later for a total respray. First argument was when I inspected the vehicle after the respray and found all four doors to be full of spray waves. They tried to convince me that because the car is black they cannot do anything about the spray waves. They eventually fixed the spray waves and when I went to collect the vehicle my audio system did not work. Something that could have been prevented if the panel beater working on the car did what I have asked him and covered the electronics in the boot with a plastic bag as the vehicle was in the open and because it was stripped, water entered.. After argumenting they did eventually replace the TV Tuner that got water with a second hand tuner. The paint on the rear bumper wrinkled under the clearcoat and I took it back to them for repair. A week later it did the same and I took it in and made an appointment to take it back, but the bumper was then damaged by another vehicle from the back and my insurance had the bumper repaired by another panel beater in town {This was a proper repair as up until now I had no issues with it}. One year later the poly started lifting on the door where they worked and the paint started making bubbles in the clear coat. I took the vehicle back and they repaired. I got it back with runs on the boot where the clearcoat ran and was never smoothed out. a Month later the poly started lifting again and I took it back. I got the vehicle back today from the repairs. There was virtually no quality control done and I was told by the person handing my car back to me that the owner said that they will not work on the car again. So, my impression is that they are quick to take your money, but if they have to fix bad workmanship then you are treated as the bad guy.
0 replies
34 months ago
Mercedes Bens from Shining star to virtually nothing.
What happened to the company Mercedes Benz in South Africa? Their parts division is an absolute mess. When you order spares it takes excessive times to arrive at the dealer. I personally ordered spares in October 2022 and am still waiting for them to arrive and does not even get feedback on them anymore. Twelve weeks back I also placed an order for spares. All these spares showed as out of stock in South Africa, but showed stock in Germany. The spares were ordered from Germany and I received part of the order 4 weeks back. There is however 3 items that has not yet arrived after 12 weeks and no one can tell me what is going on. The irony is that Mercedes Benz requires you to pay for these parts upfront, and once your money is in their account, they forget about you. To log a complaint does not serve any purpose as the customer care consultant just calls the parts consultant at the branch. If the branch could help me I would not have contacted customer care. Furthermore it seems like managers are hiding behind the call centre as the call centre agent will just tell you their supervisor or manager is in a meeting when you ask to talk to a more senior person. Mercedes Benz I really think you should lower your heads in shame for giving your customers this type of service whereas your vehicles are on of the most expensive ones in South Africa, I can promise you that after driving only Mercedes Bens since 2005 until now, I will definitely not buy a Mercedes Benz again because of this level of service.
0 replies
35 months ago
Speed Services Couriers pathetic.
A parcel was mailed to me from Germany on 25 April 2023. This parcel was to be delivered on 8 May 2023. The parcel was handed over on 29 April 2023 from DHL to Speed services couriers. It came from customs on 24 May 2023 and was sent to Tswane Speed services. According to them this parcel left Speed Services Tswane on Monday 29 May 2023. At current not Speed Services or the Post office knows where this parcel is. This will be the fourth foreign parcel that is lost by Speed Services. I think that the South African Post Office deserves to be liquidated as the only thing their employees can do is to strike for higher salaries, but none of them do their work,
0 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (76.19047619047619%)