myvellies maybe worst customer service ever?

i ordered shoes from this company on the 28th of Aug. the 31ste i phoned them and told them i have not recieved an invoice yet. they ensured me they recieved the payment and would send me one. on week later i phoned again with the same request. both times being i sured delivery would be on time. 2 days later i finally recieved the invoice. i phoned again stating i dont see a tracking number on the invoice. i was then told they couldnt provide one as the warehouse is behind. i asked if i would recieve my order in time and was told that he was on his way home and the warehouse mailed him he would check at home and let me know. the followi g day i had to reach out again. this time i was told hell talk to the warehouse later. again i reached out and was told 'maybe next week'. i asked if i could cancel my order as that did not work for me. i was told i could and sent them my banking detail. he said he would process it immediately. it been 5 days, i have to leave 3 or 4 messages before i get replied to.he told me the money has been paid over this morning, but i still see nothing. the person i corresponded with was Jano Olivier. i will not ever do business with them again, or even reccomend them. i asked from which bank they paid, they said fnb. i replied by saying it doesnt reflect in my account yet and was replied to with "gee tyd...". he just said to me that he paid in full and shouldve taken 15% handling fee, even though its not specified in their terms and conditions.