WATCH OUT!!!

My vehicle was sent to this service provider by a third-party insurer for an assessment. Reception rude (no customer service). I receive the quote from the assessor and the insurer approves the repair. This was a week ago. Today I call them to book the vehicle for repairs and send them the quote, done at their premises. I receive an email back saying that the cost will be R3000 more than the quote and I will have to cover this out of my own pocket even after the insurance settlement, but I will receive discount if I pay them in hard cash!!! Who carries R22 000 cash! I send this to the insurer immediately and they start the entire process from scratch again. I just wasted two weeks trying to get my vehicle repaired. If this is how they conduct business even before repairing your vehicle, I don't even want to know what your vehicle will look like after they worked on it.