Bad customer service

A few weeks I made a booking with the receptionist for the 02 August 2022 at 8:30 am. I phoned Florida road branch on 01 August, to ask if Nadia can do my make up at 8:00 am, as I am graduating and need to be at the graduation at 09:00, the receptionist told me she needs to check with Nadia, and will let me know . I phoned the receptionist again to confirm if it was okay she advised it is fine , I cam come through at 08:00 am. I had been waiting outside the premises from 7:50 am till 8:15 am, I was constantly walking from the vehicle to the store to check if anyone is there- no one was there. I had to leave as I had be at the venue at 9:00 am and did not want to be late I did phone Nadia to inform her about how disappointing the service is. She advised they don't usually open at 08:00am but because of my request they were willing to assist, she further informed me she was unaware of my appointment. I did ask her, why is it that no one had called me to check why I didn't show up for appointment. There was no answer.