DM
Dhameshka M
Active since Jun 2018
9
Reviews
0
Industries
Reviews
9 reviews30 months ago
Bad Service: Business Banking Service and Purpose Lending
For the past 2 weeks I have been contacting Capitec business banking and purpose lending department. Even had emailed to query as to how to be on the vendor list as well as opening of a corporate account. No one can assist. The only thing the agents do,is take down my contact details and provide it to management. This is the first bank that is not interested in opening a corporate account and assist with becoming a vendor,I never experienced issues with the other banks, they are more than willing to assist.
131 replies
41 months ago
Review your suppliers on your panel- bad service
I had handed over my vehicle to RenewIt Rivonia on 21/11/2022, I received a call from Mpho on the 24/11/2022 around 1 in the afternoon that had advised me, my vehicle is ready for collection. I had informed her I will pick up my vehicle on the 25 November. I went to pick up the vehicle, there was dry paint on my vehicle on the left side , passenger door, the was a scratch by the handle( which she advised was dirt), it looked like there was scratches on the bonnet and someone had covered it up with paint. Mpho had called someone from the workshop. The guy had advised it was polish on the car and the car needs to be washed. I asked Mpho what is all of this as she advised me everything was okay with with the vehicle, Mpho had told me there was something wrong with my vehicle , it had go back to the workman shop- the only job that had to be done was painting of the bonnet, when I asked her what was wrong, she did not answer, I asked Mpho numerous times, that I want to speak to the person that passed the quality control , it fell to deaf ears. I am unhappy with the service and the job done. There was paint on the headlights , on the side mirror and on the windshield, we had to tell them to remove, otherwise they would have not removed it. I am currently insured with Momentum, and what suppose to be simple, had turned out to be a nightmare. How can a vehicle be passed in that condition and what was wrong with my vehicle that it had to go back to the workshop? This is the worse experience ever! The advisor showed a dont care attitude at all.
264 replies
41 months ago
Bad Service RenewIT Rivonia
I had handed over my vehicle to RenewIt Rivonia on 21/11/2022, I received a call from Mpho on the 24/11/2022 around 1 in the afternoon that had advised me, my vehicle is ready for collection. I had informed her I will pick up my vehicle on the 25 November. I went to pick up the vehicle, there was dry paint on my vehicle on the left side , passenger door, the was a scratch by the handle( which she advised was dirt), it looked like there was scratches on the bonnet and someone had covered it up with paint. Mpho had called someone from the workshop. The guy had advised it was polish on the car and the car needs to be washed. I asked Mpho what is all of this as she advised me everything was okay with with the vehicle, Mpho had told me there was something wrong with my vehicle , it had go back to the workman shop- the only job that had to be done was painting of the bonnet, when I asked her what was wrong, she did not answer, I asked Mpho numerous times, that I want to speak to the person that passed the quality control , it fell to deaf ears. I am unhappy with the service and the job done. There was paint on the headlights , on the side mirror and on the windshield, we had to tell them to remove, otherwise they would have not removed it. I am currently insured with Momentum, and what suppose to be simple, had turned out to be a nightmare. How can a vehicle be passed in that condition and what was wrong with my vehicle that it had to go back to the workshop? This is the worse experience ever! The advisor showed a dont care attitude at all.
264 replies
44 months ago
PICK N PAY SANDRIDGE CLOTHING STORE
Today I went into Pick n Pay Sandridge clothing store, and I was shocked at the service Lebo had provided-she had gone the extra mile to assist me , she was extremely helpful.This is the service that retail stores should have.
222 replies
45 months ago
Pro Visions - Excellent Customer Service!
Living in Jhb and planning a graduation in Durban is daunting. I had hired my graduate attire from Pro Visions for my first graduation and decided to use them again the second time around, as they are efficient. I would like to thank Kerusha at Pro Visions in Durban for her assistance in the past two weeks leading to the graduation. She ensured that the graduation garment was the perfect size, and made sure the process of hiring was stress free. Thank you once again for the good customer service and going the extra mile! I will always continue to support your'll.
134 replies
45 months ago
Bad customer service
A few weeks I made a booking with the receptionist for the 02 August 2022 at 8:30 am. I phoned Florida road branch on 01 August, to ask if Nadia can do my make up at 8:00 am, as I am graduating and need to be at the graduation at 09:00, the receptionist told me she needs to check with Nadia, and will let me know . I phoned the receptionist again to confirm if it was okay she advised it is fine , I cam come through at 08:00 am. I had been waiting outside the premises from 7:50 am till 8:15 am, I was constantly walking from the vehicle to the store to check if anyone is there- no one was there. I had to leave as I had be at the venue at 9:00 am and did not want to be late I did phone Nadia to inform her about how disappointing the service is. She advised they don't usually open at 08:00am but because of my request they were willing to assist, she further informed me she was unaware of my appointment. I did ask her, why is it that no one had called me to check why I didn't show up for appointment. There was no answer.
0 replies
82 months ago
WORST CUSTOMER SERVICE
Had logged a query with Nedbank dialled 0860 555 111 on the 09/07/2019 Phoned on 12/07/2019, as it was the 5th day, they had advised there will be updated feedback in the afternoon. Phoned 0860 555 111 to request for feedback between 09:00-09:20am today, call centre was unable to talk , they were unefficient and could not assist to provide feedback, I had asked to speak to the team leader or manager, they had transfered the call to a division that could not assist, I asked the agent to put me through to someone that can assist, they had cut the call. I HAD TO PHONE THE CALL CENTRE AGAIN. Kindly employ people that are competent, understand english and know what customer service is about , and know what their role is,
56 replies
95 months ago
Nedbank Pathetic Customer Service
I had purchased electricity on the 17th June. I have not received the voucher. I phoned customer services, they provided me a reference number, advised that the query has been resolved in 5 days. It is now July and the query has not been resolved as yet. Each time I phone I get the answer the bank is awaiting feedback from the municipality. Nedbank service is pathetic. I would like to close my account. I do not see the need to pay such high bank fees when we as clients have to beg for a query to be resolved. I want this query resolved so I can close my account!!!!
106 replies
96 months ago
Unauthorized Debit Order
I am currently paying my sister's Dstv account via EFT. On the 3rd of May DSTV had debitted my account without my authority. I had also made a EFT payment for May. When I paid for the month of June, I checked the statement and shows I am in credit. My sister phoned the call centre on 2 June, the agent advised it will be easier to reverse the debit order. She phoned on the 5th June ; spoke to an agent, she advised to foward my details which she did. On the 6 June she received an email from Dstv asking for proof of payment., she also received an sms from Dstv stating they cannot process the refund because of documents. I sent the proof of payment. I phoned the call centre again on Friday, the agent advised me they require the third parties details as I requested for her bank account to be refunded. Wow DSTV , your institution surely knows how to scew up!!! Not only do your' l debit people that are not DSTV subscribers but your'l cant even provide proper , ethical and efficient customer services????? Its been a week , does it really take that long to process a refund??? Why are the call centre agents not advising us correctly. It is unethical to debit ones account without authorisation and providing excuses to not refund. I hope the National Consumer Commission can get involved and assist.
159 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)