No communication

I’ve had a number of good experience with Naked insurance. I like the process and I appreciate the pricing. The app is easy and really does make insurance a whole lot easier.

However, a recent series of events have lead to some frustration. A few months back, my bank card expired and I received a new one. I completely forgot about my insurance payment. But Naked insurance sent me no warning, no message, no notification and no phone call to let me know that the payment had not been made. I have a lot to deal with on a daily basis and keeping on top of payments can sometimes be my downfall. That is completely my fault. However, why did I not get anything from Naked insurance? Some sort of warning would have been great.

When I eventually realised what had happened, I updated the card on the Naked app and they immediately debited my insurance premium. That was in March. Late last night, with the current weather we’re having, I was grateful to have insurance, only to then realise that no premium had gone off in April again. So I opened the Naked app to find that all my insured items had been removed and I had to start again. I’ve added two cars and household contents back again. But I don't know why I had to do so.

I’m frustrated that through all of this, Naked insurance was completely quiet and did not once bother to try and contact me. It should be my responsibility to keep my card updated on the app, and I won’t make that mistake again, but I’m annoyed that Naked Insurance didn’t even bother to inform me of what was going on.

I think it it had been hard to re-add my insured items, I would now be looking for a different insurer. Thankfully the app is great and the process is super simple. Hence the 3 stars instead of 1.