WB
Warrick B
Active since Oct 2011
21
Reviews
0
Industries
Reviews
21 reviews2 weeks ago
No communication
I’ve had a number of good experience with Naked insurance. I like the process and I appreciate the pricing. The app is easy and really does make insurance a whole lot easier. However, a recent series of events have lead to some frustration. A few months back, my bank card expired and I received a new one. I completely forgot about my insurance payment. But Naked insurance sent me no warning, no message, no notification and no phone call to let me know that the payment had not been made. I have a lot to deal with on a daily basis and keeping on top of payments can sometimes be my downfall. That is completely my fault. However, why did I not get anything from Naked insurance? Some sort of warning would have been great. When I eventually realised what had happened, I updated the card on the Naked app and they immediately debited my insurance premium. That was in March. Late last night, with the current weather we’re having, I was grateful to have insurance, only to then realise that no premium had gone off in April again. So I opened the Naked app to find that all my insured items had been removed and I had to start again. I’ve added two cars and household contents back again. But I don't know why I had to do so. I’m frustrated that through all of this, Naked insurance was completely quiet and did not once bother to try and contact me. It should be my responsibility to keep my card updated on the app, and I won’t make that mistake again, but I’m annoyed that Naked Insurance didn’t even bother to inform me of what was going on. I think it it had been hard to re-add my insured items, I would now be looking for a different insurer. Thankfully the app is great and the process is super simple. Hence the 3 stars instead of 1.
15 replies
20 months ago
So far so good
Naked is pretty good. Prices are lower than what I was paying. The app is simple and easy to use. I like the chat process. Have been a client for a few months and someone drove into the back of me. The claim process was easy (although maybe took a bit long) and clear and communication was good. So far so good. Will stick around.
70 replies
20 months ago
Here's your prize!... but there's a catch!
I've been a Vodacom customer for more than 25 years. Today I got a call from someone claiming to be from the Vodacom Rewards Centre (I now believe it to be legit). This person claimed I'd won an iPhone 14 and R30,000. But it's this big run around and you have to complete a bunch of tasks to get your prize. If you actually want to reward me for being loyal by giving me a prize, then give me a prize. Don't make a big game out of it. It just feels dodge.
210 replies
40 months ago
Stop phoning me! I don't have a TFG account.
I don't have a TFG account. My name is NOT Ms Manganeng. Stop phoning me! How many times must I saw stop?!??!?
406 replies
51 months ago
SAPOMVL is no better than a scam.
The online motor vehicle license renewal system is broken. It’s full of bugs, the interface is terrible and difficult to use. I’ve completed the form, was charged R750 for new license, which was then declined. I’ve now asked for refund, and I have heard nothing for almost two weeks. Stay away from the SAPOMVL online system. It’s no better than another online scam
0 replies
55 months ago
Changing bank details is very difficult.
I've been trying to migrate my Vodacom month-to-month account from my personal bank account to my business bank account. I started this process in July this year. At first I was told that there's something wrong with their system. I phoned back a few days later and I was told to go to branch, which I did. While at the branch I was told that I can't do it at a branch, I need to phone customer care. I phoned customer care again. After being passed from one person to another, I finally got an email from Vodacom to say that I need to send outstanding documents to "documents@vodacom.co.za", which I did in September. It's now November, and nothing has changed. My personal bank account still gets charged instead of my business account.
213 replies
71 months ago
Great support
I've been hosting stuff with CloudAfrica for a few years now and I really think these guys have it waxed. Their support is super fast (Join the CloudAfrica channel on ZATech Slack) and they always seem like they're really eager to help. Even at 11pm on a Saturday night.
0 replies
75 months ago
Great service. Fast and well priced.
This is a bit of a late review. I needed tires for my Jeep Cherokee a few months ago and I phoned around to every tyre dealer I could think of. Tyres are not cheep as it is, but four tyres from any of the big dealers was crazy high. I decided to look online and quickly found Errols Tyres. Their prices were amazing so I was a little sceptical, but they had some good reviews around the web. 24 hours later I had four new tyres fitted to my car and at a brilliant price. I even got a call a few days afterwards to make sure things went well. I'll definitely be using them again for the wife's Volvo.
126 replies
76 months ago
Features on the website don't do what they say they do.
On the Discovery website there is a "feature" that allows you to change your medical aid plan. It's simple and guides you through selecting a new plan, gives you a quote, and even a warning about not being able to change to a higher plan within the year. However... It doesn't work. I've tried it twice. Yet at the end of the month, I've been billed for the plan I was originally on. This is now the second "feature" on the discovery website that I've now discovered, doesn't actually work.
296 replies
79 months ago
Feeling frustrated.
I recently moved into a new house that ALREADY had all the Vuma equipment already installed (Raycore CPE on the wall, little grey box on the wall outside). The line has NEVER been used. That has been confirmed. Currently, the power light on the CPE is flashing meaning the line is faulty. It took 7 days of constant calling (both Vuma and my ISP) just to figure out that Vuma actually has the wrong address (apparently-I'm not even sure anymore) for the house and now they want to do a whole new installation which will take.... 14 Working days?!? Really? Is it really going to take 14 days to send a technician to plug it in? IS that the normal turn around time? This whole process has been very frustrating. Each time I call I have to explain the story all over again to a new person who asks all the same questions again. I've sent a ton of emails. The ISP hasn't exactly been helpful either.
252 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
1 (4.761904761904762%)
3 Star
2 (9.523809523809524%)
2 Star
8 (38.095238095238095%)
1 Star
8 (38.095238095238095%)