From angry to loyal for life

I had an unfortunate incident, where a faulty nozzle on the 5l wine would not close and 1l litre spilt all over the floor. I was angry and contacted Namaqua wines via Facebook. I thought perhaps I would get my lost litre back and they absolutely shocked me with their care package. Desire Truter was such a warm and professional presence despite laryngitis and struggling to get hold of me as I got a new non-google phone so i didn't receive my mails on time. She displayed outstanding west coast hospitality which Namaqua represents. I shall buy Namaqua wines for life, The West coast should be proud of Namaqua, especially Desire.