Namar Agents worse ever

We went and looked at a property for rent on Thursday 8th at 9.30, at 9.34 I gave the Agent (Mariana) my email address and told her that I am very interested in the place, we fell in love with it. I have a good credit record and excellent references and can afford the property. I asked the Agent about the property on the 1st of December and sent messages constantly after that - no reply until the 7th. So from the 8th I begged her to send the application - I got it eventually, after also asking their offices. Then when I heard nothing back, I asked again on the 12th and got a reply that it was given to someone else who paid their deposit and submitted their application on the 9th already. I asked on the 8th - Agent, Mariana says that the office got the application on the 8th from the other person without her knowledge. So if she is the Agent who showed the other people and I would have applied for the property on the 1st of December already, had Mariana done her job and got back to me. So now I lose out because of Namar office, Mariana, and Denise that cannot get back to a person. This is Namar Port Elizabeth I am very very upset about this and want to know why everyone ignored me from the 1st of December and gave the property to someone on the 9th

Get back to be Namar please - as because of your lack of response to interested parties, my down syndrome son who really looked forward to living there with the pool etc has his dream shattered too.