Review ofNando's
Nando's
1.6|250 reviews
Responds in 11 hours 2 min
tZ
tendai Z
1 reviews | Active since Member
28 Feb 2026, 19:04
Formal Complaint – Late Delivery for Order DFD30288129
Good evening,
I am very disappointed with the service received regarding Order Number DFD30288129 placed at Nando’s - Protea Glen Mall.
The order was placed at 18:41, with an estimated arrival time of 19:32–19:47. However, the driver only collected the order at 19:53 and it was delivered at 20:10.
This delay, together with the inaccurate timing shown on the app, is frustrating. Customers rely on those estimated times to plan accordingly.
I would appreciate a clear explanation for what caused this delay and how this will be resolved.
Kind regards,
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Replies (53)0
Replies (53)Nando's's replyOfficial
01 Mar 2026, 19:41 Dear Tendai,
Thank you for your feedback on the Hello Peter websiteWe apologise for the poor service received.
We can confirm that we have directed your input to the relevant team who will get back to you asap.
Team Nando's
Thank you for your feedback on the Hello Peter websiteWe apologise for the poor service received.
We can confirm that we have directed your input to the relevant team who will get back to you asap.
Team Nando's
Best regards,
Nando's's reply01 Mar 2026, 19:41
Official
Dear Tendai,
Thank you for your feedback on the Hello Peter websiteWe apologise for the poor service received.
We can confirm that we have directed your input to the relevant team who will get back to you asap.
Team Nando's
Thank you for your feedback on the Hello Peter websiteWe apologise for the poor service received.
We can confirm that we have directed your input to the relevant team who will get back to you asap.
Team Nando's
Best regards,