Poor Customer Service and Executing Instructions

On 5th February 2025 I went to Nando's Rivonia in the evening and via their drive thru I ordered livers and pap, which I have done before. I requested extra sauce. The meal was so dry and my instruction was not fulfilled. I have had this experience a few times at this branch and even raised a complaint with head office. However, the issue recurs. If my request cannot be fulfilled then my expectations should be managed and I will find a branch that can fulfil. Moreover, the respective branch has not even acknowledged my complaint. Yet, I received an email to rate my experience. Jump the gun much...