An incredibly poor showing

If this is the company that contacts you to reinstall fibre as a sub-contractor to the infrastructure companies e.g. Vumatel - ask for another service provider. You cannot get hold of them on the phone; they book and confirm appointments and then don't pitch; then pitch without warning. My fibre has been down now for more than two weeks; I paid Nano fibre (as the self stated sole installer for the area) the required installation fee more than a week ago - they booked a time to reinstall and cancelled hours before with no real coherent explanation; we rebooked the time and the Technician phoned me to say he couldn't come because of rain; now I have heard absolutely nothing from Nano fibre again. What a ridiculous company - I cannot believe that this level of service is acceptable them. How on earth do they stay in business - oh that's right they insist on upfront payment, don't do what they are supposed to; then keep your money. All I want now is a refund.