SC
Sharon C
Active since Jan 2016
5
Reviews
0
Industries
Reviews
5 reviews50 months ago
An incredibly poor showing
If this is the company that contacts you to reinstall fibre as a sub-contractor to the infrastructure companies e.g. Vumatel - ask for another service provider. You cannot get hold of them on the phone; they book and confirm appointments and then don't pitch; then pitch without warning. My fibre has been down now for more than two weeks; I paid Nano fibre (as the self stated sole installer for the area) the required installation fee more than a week ago - they booked a time to reinstall and cancelled hours before with no real coherent explanation; we rebooked the time and the Technician phoned me to say he couldn't come because of rain; now I have heard absolutely nothing from Nano fibre again. What a ridiculous company - I cannot believe that this level of service is acceptable them. How on earth do they stay in business - oh that's right they insist on upfront payment, don't do what they are supposed to; then keep your money. All I want now is a refund.
0 replies
50 months ago
Don't count on Vumatel to help when it's needed
After more than two weeks of not having my fibre line fixed; and with no way of contacting Vumatel directly to tell them just how despicable the service of their selected sub-contractor, Nano Fibre, has been - I have no other choice but to put my complaint on Hello Peter. Maybe that will galvanise somebody into action to help me. Although my expectations are low given the severe lack of urgency and interest displayed to date.
0 replies
86 months ago
King Price Insurance Assessor Review
This review is specific to the Assessor assigned to me by King Price. Neville Minne assessed the damage to my vehicle when I had to make a claim recently. Neville was polite, courteous and explained everything to me without a hint of condescension. That may seem funny or even weird to mention - but to me personally - it made the world of difference. Neville was thorough in his assessment and instilled confidence that my vehicle was in good hands during this process. Thanks Neville.
56 replies
117 months ago
MTN debiting almost double my invoice amount every month
<p>I have tried getting through to the call centre, and have written mails which have gone completely unacknowledged. My monthly invoice for my MTN number is ~R131.00 yet MTN feel well within their right to deduct in excess of R210.00 off my account every month. All I need is for someone at MTN to explain this to me.</p>
53 replies
125 months ago
Refuse to Cancel Contract
I have a 3G contract with MTN. According to terms 90 to 30 days notice for cancellation is required. I have done so on NUMEROUS!!!!!! occasions via the call center, email and online portal. I have reference numbers going back to August 2015. And yet MTN feel well within their right to continue billing me monthly now at out of contract rates. MTN no longer has my permission to deduct funds and yet still do - to my mind this amounts to theft. Every time I follow up (since MTN have not once offered me feedback unless I contact them) I am told it will be escalated which apparently makes no difference since my contract is still not cancelled on the system. Dealing with MTN is the most unpleasant experience of my life. Perhaps due to their obvious incompetence and complete lack of interest in customer service the only way to retain customers is simply to refuse to cancel contracts and continue deducting money no longer due. Is there even one person who works in that quagmire of incompetence capable of carrying out the legal obligation MTN has to terminate my contract and desist deducting funds from my account?
75 replies
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1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
1 (20%)
1 Star
3 (60%)