Naptosa : Pathetic and Useless union ever!!!

I have been a member of this union ever since I started working three years ago. Every month they deduct their fee without hesitation. However, recently in February , when I consulted them in desperate need of their help, all I received from them was absolute disappointment. I have sent them several emails and have called them on many occasions. But they have failed to get back to me or at least acknowledge the seriousness of my case. I do not know if perhaps it has to do with my being black, because all my white colleagues have never had such issues with naptosa. . . Either way, naptosa has proven to be a pathetic and non-helpful and unprofessional union. Absolute disappointment! !!