Bags forced open by NAS employees to ***** content...unacceptable

Our luggage stayed behind in Atlanta USA , we reported and asked NAS to sent it to JHB. Luggage arrived in JHB , but NAS sent it to Cape Town...? After 2 days NAS Cape Town reported our luggage was forced open at Cape Town , we should come and fetch it ourselves....What kind of employees does this company employ????? Their website claims the following: "At NCAS, our multi-cultural and diverse team of employees is core to our success"... what success , success in forcing bags open to ***** the content.....Unacceptable , these employees does not deserve a job.