2 Weeks + for Technician to pitch

I have logged a call through the proper channels to get an issue sorted out, the first mail to the contact center was sent 2015-03-05 09:56 AM and no replies was received only after mailing Marius Jordaan the call was officially logged Thu 2015-03-12 11:49 AM. After receiving the quote and signing it still no technician has pitched at my premises. This is unacceptable service for a big corporate like Nashua. When will my issue be sorted out, or should I move service provider