NC
Nashua Communications
Unclaimed Business
NC
Nashua Communications
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Chris B
1 reviews | Active since Jan 2020
16 Mar 2025, 07:58
Nashua DisConnect Botswana
Anyone coming to Botswana and considering the various WiFi options, I would not recommend NConnect. Nashua should consider changing the name to DisConnect. I have been disconnected on several occasions even though my account has always been up to date. I have had no internet for 48 hours despite numerous empty promises. 😡
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Chris B
1 reviews | Active since Jan 2020
16 Mar 2025, 07:58
Nashua DisConnect Botswana
Anyone coming to Botswana and considering the various WiFi options, I would not recommend NConnect. Nashua should consider changing the name to DisConnect. I have been disconnected on several occasions even though my account has always been up to date. I have had no internet for 48 hours despite numerous empty promises. 😡
0
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Devan M
1 reviews | Active since Jan 2020
14 May 2018, 09:38
Nashua Durban - Misrepresentation and Clear Violation of CPA
I have been a loyal client of Nashua Durban from 2012 and we renewed our contract in 2016. We have a system that catered for 16 phone lines, CCTV and Access Control. We sold our business in 2017 and while negotiating the terms of the deal, I contacted Nashua to see how we can "downgrade" our system and pay a lesser amount to them. Our billing at the time was approx R4600. A sales consultant advised us in writing that he will be able to reduce our bill to R2500 per month. We agreed and then he advised us that we would have to do a "new" contract. Once all paperwork was done, I was debited for an amount of approx R4500. Not understanding why, i immediately contacted the management of the company for an explanation. I was told that certain items were excluded which was their mistake. Then, i asked for them to cancel everything and get back to our original contract which had a lower settlement figure that the new one. (Old settlement approx R160 000 - New Settlement - approx R245 000. I was advised that this was impossible and cannot be done. I was furious and demanded answers from their general manager of sales who flat out refused via email that he cannot help me further and the new contract stands. I was duped and mislead into signing a contract that put me in a worse off situation. They refused to reason with me and handed me over to their attorneys. I received incorrect advise from Nashua and was put in a situation that I did not ask for. They say that cannot go back to the "old" contract and have to pay this new one, but the new contract signed has old equipment that was re-financed which means i pay more for. This whole case of misrepresentation and a clear violation of the CPA prompted me to inform their attorneys that I declare this contract null and void and asked that they inform Nashua to remove their equipment from my premises immediately. Their equipment was sealed and unopened. They instructed their clients to comply with the request, but only to half of it as they now advised that I still owe them a settlement amount of approx R260 000. How crazy is this? I need to pay for services that they removed from my premises and still expect me to pay? I lost faith and would not want to deal with them at all. I have written to the Communications Ombud to review this matter and declare my contract with Nashua null and void. this process was started in October 2017 and to date have not got any finality. I would like to cease all communications and dealings with this company.
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Devan M
1 reviews | Active since Jan 2020
14 May 2018, 09:38
Nashua Durban - Misrepresentation and Clear Violation of CPA
I have been a loyal client of Nashua Durban from 2012 and we renewed our contract in 2016. We have a system that catered for 16 phone lines, CCTV and Access Control. We sold our business in 2017 and while negotiating the terms of the deal, I contacted Nashua to see how we can "downgrade" our system and pay a lesser amount to them. Our billing at the time was approx R4600. A sales consultant advised us in writing that he will be able to reduce our bill to R2500 per month. We agreed and then he advised us that we would have to do a "new" contract. Once all paperwork was done, I was debited for an amount of approx R4500. Not understanding why, i immediately contacted the management of the company for an explanation. I was told that certain items were excluded which was their mistake. Then, i asked for them to cancel everything and get back to our original contract which had a lower settlement figure that the new one. (Old settlement approx R160 000 - New Settlement - approx R245 000. I was advised that this was impossible and cannot be done. I was furious and demanded answers from their general manager of sales who flat out refused via email that he cannot help me further and the new contract stands. I was duped and mislead into signing a contract that put me in a worse off situation. They refused to reason with me and handed me over to their attorneys. I received incorrect advise from Nashua and was put in a situation that I did not ask for. They say that cannot go back to the "old" contract and have to pay this new one, but the new contract signed has old equipment that was re-financed which means i pay more for. This whole case of misrepresentation and a clear violation of the CPA prompted me to inform their attorneys that I declare this contract null and void and asked that they inform Nashua to remove their equipment from my premises immediately. Their equipment was sealed and unopened. They instructed their clients to comply with the request, but only to half of it as they now advised that I still owe them a settlement amount of approx R260 000. How crazy is this? I need to pay for services that they removed from my premises and still expect me to pay? I lost faith and would not want to deal with them at all. I have written to the Communications Ombud to review this matter and declare my contract with Nashua null and void. this process was started in October 2017 and to date have not got any finality. I would like to cease all communications and dealings with this company.
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Dewald L
1 reviews | Active since Jan 2020
19 Apr 2017, 09:36
Phantom management has no interest in their clients
<p>The CEO of Nashua Tshwane does not respond to emails from clients with complaints about their equipment and service levels.</p> <p>He also does not return calls when messages are left with his PA .</p> <p>His PA may not give out his cell number.</p> <p> </p>
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Dewald L
1 reviews | Active since Jan 2020
19 Apr 2017, 09:36
Phantom management has no interest in their clients
<p>The CEO of Nashua Tshwane does not respond to emails from clients with complaints about their equipment and service levels.</p> <p>He also does not return calls when messages are left with his PA .</p> <p>His PA may not give out his cell number.</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2017, 13:02
They don't listen
<p>For months and months, I have been receiving marketing calls from Nashua Winelands, and every time I tell them to please remove me from their mailing list. And every time the caller says they will do so.</p> <p>So again yesterday, at my wits-end, the male caller was told to stop calling me and if not, I will go publically about their constant calling and ignoring my 'please don't call me again' request. He said ofcourse he understands and he will make a note.</p> <p>Today!!! I received another call, this time the caller did not get a word out of me, only a phone put down in their ear. Enough is enough. </p>
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2017, 13:02
They don't listen
<p>For months and months, I have been receiving marketing calls from Nashua Winelands, and every time I tell them to please remove me from their mailing list. And every time the caller says they will do so.</p> <p>So again yesterday, at my wits-end, the male caller was told to stop calling me and if not, I will go publically about their constant calling and ignoring my 'please don't call me again' request. He said ofcourse he understands and he will make a note.</p> <p>Today!!! I received another call, this time the caller did not get a word out of me, only a phone put down in their ear. Enough is enough. </p>
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najendren M
1 reviews | Active since Jan 2020
5 Nov 2015, 13:12
New manager that has chased away a client of 4yrs
Totally disgusted with Nashua Zululand.<br> My PABX was on 60 month rental agreement. Term ends May 2016. I also have a service contract(SLA) at an extra payment.<br> My current PABX of almost 5 years old was allegedly damaged by surge. Nashua will NOT replace it or even cover the labour cost of replacement. Insurance must cover the unit cost plus R5000 installation fee.<br> Can they not use the SLA to cover my installation cost? Nee. Because the contract says so.<br> Can they not give me a new unit whilst I continue to pay a rental? Nee. Because the contract says so.<br> Can I wait an extra 6 months for the end of my term and be done? Nee. Nashua will take the current equipment back at the end of 60 months. BUT! If I sign a new contract then Nashua will send me a new PABX if I desire one. <br> This is not business. This is blackmail<br> If you would replace the PABX 6 months from now then why not replace it now and extend my agreement? Or let me pay for the PABX but write off installation since I have a service agreement in place.<br> Fanie Nee-Naber is a short-sighted self-centred manager. Lose me now over R5000 labour vs. keep me on for another 5year contract at almost R1000/month.
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najendren M
1 reviews | Active since Jan 2020
5 Nov 2015, 13:12
New manager that has chased away a client of 4yrs
Totally disgusted with Nashua Zululand.<br> My PABX was on 60 month rental agreement. Term ends May 2016. I also have a service contract(SLA) at an extra payment.<br> My current PABX of almost 5 years old was allegedly damaged by surge. Nashua will NOT replace it or even cover the labour cost of replacement. Insurance must cover the unit cost plus R5000 installation fee.<br> Can they not use the SLA to cover my installation cost? Nee. Because the contract says so.<br> Can they not give me a new unit whilst I continue to pay a rental? Nee. Because the contract says so.<br> Can I wait an extra 6 months for the end of my term and be done? Nee. Nashua will take the current equipment back at the end of 60 months. BUT! If I sign a new contract then Nashua will send me a new PABX if I desire one. <br> This is not business. This is blackmail<br> If you would replace the PABX 6 months from now then why not replace it now and extend my agreement? Or let me pay for the PABX but write off installation since I have a service agreement in place.<br> Fanie Nee-Naber is a short-sighted self-centred manager. Lose me now over R5000 labour vs. keep me on for another 5year contract at almost R1000/month.
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ALETTA CATHARINA FELLA BUCKNALL
1 reviews | Active since Jan 2020
21 May 2015, 04:23
refund promised from january
as soon as my bank asked for the refusal letter as they say my bank does not want to accept the deposit on 0784261875 capitec i went to my bank manager and he requested the refusal letter so he can work from his side i am still waiting as there is now no response
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ALETTA CATHARINA FELLA BUCKNALL
1 reviews | Active since Jan 2020
21 May 2015, 04:23
refund promised from january
as soon as my bank asked for the refusal letter as they say my bank does not want to accept the deposit on 0784261875 capitec i went to my bank manager and he requested the refusal letter so he can work from his side i am still waiting as there is now no response
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Martin P
1 reviews | Active since Jan 2020
18 Mar 2015, 14:13
2 Weeks + for Technician to pitch
I have logged a call through the proper channels to get an issue sorted out, the first mail to the contact center was sent 2015-03-05 09:56 AM and no replies was received only after mailing Marius Jordaan the call was officially logged Thu 2015-03-12 11:49 AM. After receiving the quote and signing it still no technician has pitched at my premises. This is unacceptable service for a big corporate like Nashua. When will my issue be sorted out, or should I move service provider
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Martin P
1 reviews | Active since Jan 2020
18 Mar 2015, 14:13
2 Weeks + for Technician to pitch
I have logged a call through the proper channels to get an issue sorted out, the first mail to the contact center was sent 2015-03-05 09:56 AM and no replies was received only after mailing Marius Jordaan the call was officially logged Thu 2015-03-12 11:49 AM. After receiving the quote and signing it still no technician has pitched at my premises. This is unacceptable service for a big corporate like Nashua. When will my issue be sorted out, or should I move service provider
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naz D
1 reviews | Active since Jan 2020
6 Mar 2015, 05:51
RIP OFF
I LODGED THIS COMPLAINT WITH MTN IN JANUARY. MY ACCOUNT WAS INITIALLY WITH NASHUA, WITHOUT FORMAL CUMMUNICATION, MY ACCOUNT WAS SWITCHED TO MTN. MY ARRANGEMENT WITH NASHUA, WAS A CAPPED AMOUNT ON BOTH MY LINES, NOT TO EXCEED R200 OVER AND ABOVE THE SUBSCRIPTION. I RECEIVE AN ACCOUNT END OF JANUARY, ONLY TO FIND OUT THE ONE LINE HAD A BILL OF R1700, i.e. SUBSCRIPTION R399, SO THE REST OF THE ACCOUNT, WAS EXTRA USAGE OF MB, THIS HOWEVER ISN'T MY PROBLEM IF NASHUA AND MTN DON'T COMMUNICATE, THAT THE ACCOUNT WITH NASHUA WAS SET WITH A CAPPED AMOUNT AND WHEN MTN TOOK OVER THE ACCOUNT, THEY DIDN'T TAKE OVER THE ACCOUNT WITH THE CAPPED AMOUNT. THE BILL NORMALLY COMES IN AT R780 MAX.... IT THEN CAME IN AT R2555 FOR JANUARY. FEBRUARY ACCOUNT CAME IN AT R1700, AFTER I HAD SPECIFICALLY CALLED TO CAP THE ACCOUNT. I REFUSE TO PAY THE BILL, FOR AN ERROR WHICH WAS DONE ON NASHUA/MTN SYSTEMS. NOT MY PROBLEM, YOUR INTERNAL PROBLEMS. I WANT MY ACCOUNT SETUP SORTED OUT BEFORE I PAY ANY BILL IN EXCESS OF WHAT WAS AGREED UPON. I AM STILL WAITING A RESPONSE FROM THE CALLS I LOGGED FOR MANAGER TO CALL ME, THIS IS NOW 2 MONTHS LATER
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naz D
1 reviews | Active since Jan 2020
6 Mar 2015, 05:51
RIP OFF
I LODGED THIS COMPLAINT WITH MTN IN JANUARY. MY ACCOUNT WAS INITIALLY WITH NASHUA, WITHOUT FORMAL CUMMUNICATION, MY ACCOUNT WAS SWITCHED TO MTN. MY ARRANGEMENT WITH NASHUA, WAS A CAPPED AMOUNT ON BOTH MY LINES, NOT TO EXCEED R200 OVER AND ABOVE THE SUBSCRIPTION. I RECEIVE AN ACCOUNT END OF JANUARY, ONLY TO FIND OUT THE ONE LINE HAD A BILL OF R1700, i.e. SUBSCRIPTION R399, SO THE REST OF THE ACCOUNT, WAS EXTRA USAGE OF MB, THIS HOWEVER ISN'T MY PROBLEM IF NASHUA AND MTN DON'T COMMUNICATE, THAT THE ACCOUNT WITH NASHUA WAS SET WITH A CAPPED AMOUNT AND WHEN MTN TOOK OVER THE ACCOUNT, THEY DIDN'T TAKE OVER THE ACCOUNT WITH THE CAPPED AMOUNT. THE BILL NORMALLY COMES IN AT R780 MAX.... IT THEN CAME IN AT R2555 FOR JANUARY. FEBRUARY ACCOUNT CAME IN AT R1700, AFTER I HAD SPECIFICALLY CALLED TO CAP THE ACCOUNT. I REFUSE TO PAY THE BILL, FOR AN ERROR WHICH WAS DONE ON NASHUA/MTN SYSTEMS. NOT MY PROBLEM, YOUR INTERNAL PROBLEMS. I WANT MY ACCOUNT SETUP SORTED OUT BEFORE I PAY ANY BILL IN EXCESS OF WHAT WAS AGREED UPON. I AM STILL WAITING A RESPONSE FROM THE CALLS I LOGGED FOR MANAGER TO CALL ME, THIS IS NOW 2 MONTHS LATER
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