DL
Dewald L
Active since Mar 2012
12
Reviews
0
Industries
Reviews
12 reviews34 months ago
Poor customer service
I have purchased a Hybrid Solar Inverter and it does not function properly. It does not detect when the batteries are fully charged and the fan runs all the time. I have tried to communicate via the Whatsup line but I am just receiving conflicting semi-literate responses. They are clearly not monitoring their Whatsup regularly and the responders have inadequate or no product knowledge.
0 replies
53 months ago
No service on inferior Asics shoes
My one year old most expensive Asics running shoes are of an inferior quality. On 28 Nov 2021 I wrote to Asics: "I have been running with Asics with great satisfaction for almost 30 years and I have up to now not considered another brand. I purchased my latest pair on 27 October 2020, exactly 1 year ago at Total Sports Brooklyn. In the photo below you will see that both shoes are perforating in exactly the same place. The perforation is on the line of the hard support on the inside. This is certainly not the quality I have experienced with my previous Asics shoes. This pair is after 12 months in much worse shape than previous pairs I have used for several years. " Asics responded with "We are sorry to hear about what happened. As you purchased the shoes through a retailer, we recommend contacting the point of sale with your shoes and your receipt to share your experience with their staff, since the point of sale is responsible for the after-sales service of our products." I took my shoes back to Totalsports Brooklyn on Saturday 5 Dec 2021. They phoned me back on 7 Dec 2021, advising that they are not prepared to assist in any way, the reason being that the shoes are more than a year old. Paying almost R3,000 for a pair of running shoes, where the uppers start to disintegrate during the first year ,while the soles still appear almost brand new, is unacceptable. I am afraid my 30 year loyalty to Asics running shoes has come to an end.
0 replies
53 months ago
Inferior quality Asics running shoes
My one year old most expensive Asics running shoes are of an inferior quality. On 28 Nov 2021 I wrote to Asics: "I have been running with Asics with great satisfaction for almost 30 years and I have up to now not considered another brand. I purchased my latest pair on 27 October 2020, exactly 1 year ago at Total Sports Brooklyn. In the photo below you will see that both shoes are perforating in exactly the same place. The perforation is on the line of the hard support on the inside. This is certainly not the quality I have experienced with my previous Asics shoes. This pair is after 12 months in much worse shape than previous pairs I have used for several years. " Asics responded with "We are sorry to hear about what happened. As you purchased the shoes through a retailer, we recommend contacting the point of sale with your shoes and your receipt to share your experience with their staff, since the point of sale is responsible for the after-sales service of our products." I took my shoes back to Totalsports Brooklyn on Saturday 5 Dec 2021. They phoned me back on 7 Dec 2021, advising that they are not prepared to assist in any way, the reason being that the shoes are more than a year old. Paying almost R3,000 for a pair of running shoes, where the uppers start to disintegrate during the first year ,while the soles still appear almost brand new, is unacceptable. I am afraid my 30 year loyalty to Asics running shoes has come to an end.
0 replies
53 months ago
Discovery profiting from travel restrictions
We booked flights to London on 24/11/2021 via Discovery and were advised on 29/11/2021 by Emirates that our flights were cancelled. Discovery charged a hefty R420 non refundable booking fee per ticket, despite us doing the booking online. I appealed to them "While I appreciate that the Booking fee is non-refundable if I cancel the booking, I do believe it should be refundable if the airline is compelled to cancel the ticket. I therefore request that a full refund be made to my Discovery card. Surely Discovery does not wish to profit from its clients’ bad fortune?" They rejected my appeal. I tried again and wrote "I again want to appeal to Discovery to revisit the non-refundable nature of the Discovery booking fee under these extraordinary circumstances. Why should everybody lose out except Discovery? What is more, Discovery is probably going to pick up a further booking fee when we rebook as soon as flights resume. So Discovery will probably profit out of the pockets of their clients as a result of the draconian measures introduced by foreign governments. " After several telephone conversations I received their final response: "We received feedback from the ex-gratia panel advising that the exception to have your booking fee refunded has been declined. While this booking fee is unfortunately non-refundable as it is used to fund the original transaction administration and processing, we are covering all additional servicing and administration costs for processing your international flight refunds and re-bookings affected by the COVID-19 pandemic." It is quite distasteful that Discovery uses such negative circumstances to bolster their already excessive profits out of the pockets of their loyal customers.
0 replies
58 months ago
Shockingly bad service and empty promises
100% Useless. Avoid this company at all cost. They sent an SMS on Friday that our delivery will take place on Saturday. This did not happen and they promised to deliver Monday or Tuesday. I have followed up several times - their telephone message says "you just missed us" during office hours. I am still waiting.
0 replies
65 months ago
Shockingly bad customer service
Vodacom's communication channels is probably the worst one can imagine. When you dial 082 135 you get through to a person at a call centre with no authority or technical expertise. They merely act as messengers. Some faceless person then pretends to look at the customer's problem and responds with a standardised email or SMS from a no-reply number or email address. In order to pretend that someone really looked at the problem they sometimes sign a name (Judy Chetty) at the bottom. They then close the case without making an attempt to determine whether the client is satisfied. Sending emails to customercare@vodacom.co.za is even worse.
112 replies
65 months ago
Disappearing Vodacom data
I have been battling for a week with data that disappears. I have logged 3 queries, All reported to be resolved by Vodacom without them checking with me whether I agree. The interesting fact is that my data was disappearing at 1GB per hour and it stopped disappearing at 11:30 Friday when I kicked up a fuss. It went well until this morning when it started disappearing again but at about 100Mb per hour. The My Vodacom app appears to randomly report data usage; for Friday 27/11 it reported on Saturday 0MB, on Sunday 6.8GB and today 6.90GB. How could this be possible?
280 replies
66 months ago
Data just disappears
My data sim loses data without me using it. After lodging a complaint they gave me data back yesterday as "a gesture of goodwill". Both gestures were sent from no-reply addresses at Vodacom. I have blocked all websites on the modem and there is only one application using data at a constant rate. Yesterday it used 0.6Mb, which realistically is the daily use. Today my data has reduced with 8Gb.
280 replies
73 months ago
Discovery loan sharking
To assist clients who need cash flow relief as a result of Covid-19, Discovery offers "Qualifying clients can select the Premium Relief Option if their accrued Health or Vitality Integrator PayBack fund". The catch is that they charge 2% per month for this, which equates to 26,8% per year. This is well within the domain of loan sharking. Nicky Oppenheimer is assisting any qualifying SME with interest free loans, while Discovery extort their loyal clients. This is shocking and disgusting. Shame on you Discovery.
315 replies
109 months ago
Phantom management has no interest in their clients
<p>The CEO of Nashua Tshwane does not respond to emails from clients with complaints about their equipment and service levels.</p> <p>He also does not return calls when messages are left with his PA .</p> <p>His PA may not give out his cell number.</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)