New manager that has chased away a client of 4yrs

Totally disgusted with Nashua Zululand.<br> My PABX was on 60 month rental agreement. Term ends May 2016. I also have a service contract(SLA) at an extra payment.<br> My current PABX of almost 5 years old was allegedly damaged by surge. Nashua will NOT replace it or even cover the labour cost of replacement. Insurance must cover the unit cost plus R5000 installation fee.<br> Can they not use the SLA to cover my installation cost? Nee. Because the contract says so.<br> Can they not give me a new unit whilst I continue to pay a rental? Nee. Because the contract says so.<br> Can I wait an extra 6 months for the end of my term and be done? Nee. Nashua will take the current equipment back at the end of 60 months. BUT! If I sign a new contract then Nashua will send me a new PABX if I desire one. <br> This is not business. This is blackmail<br> If you would replace the PABX 6 months from now then why not replace it now and extend my agreement? Or let me pay for the PABX but write off installation since I have a service agreement in place.<br> Fanie Nee-Naber is a short-sighted self-centred manager. Lose me now over R5000 labour vs. keep me on for another 5year contract at almost R1000/month.