NCC Non-Response: Complaint Ignored for Over 2 Months

I lodged a formal consumer complaint with the National Consumer Commission on 21 November 2025. It has now been over two months with no substantive response.

I have followed up multiple times and only received automated emails promising a response within 48 business hours, which never happened. I have since escalated the matter by emailing NCC again and copying the DTIC and ICASA, yet still received no response.

This lack of communication and follow-through is extremely concerning for a statutory body responsible for consumer protection. Consumers rely on the NCC when large companies fail to act fairly — but in this case, the NCC itself has failed to engage.

I am documenting this publicly due to continued silence and lack of accountability.