Unresolved case

Dear First National Bank Support Team,

I hope this message finds you well.

I am writing to formally follow up on a case that I opened with FNB in September 2025. It has now been approximately seven months, and I have not yet received any feedback or resolution regarding the matter.

I kindly request an update on the status of my case and would appreciate it if this matter could be attended to as soon as possible. The long delay has caused concern, and I would like to understand the progress being made toward resolving the issue.

Please advise on the current status of my case and the next steps, if any information is required from my side to assist with the process.

Thank you for your attention to this matter. I look forward to your prompt response.

Kind regards, Keamogetswe Matseoane