Bad service and misinformation

Really livid with the terrible service I have received from your organisation. I bought Casual Day button badges last week Wednesday and it was meant to arrive on Monday. I needed this for Wednesday. Then when I called, I was asked to re-send the order and proof of payment again on Wednesday. On Thursday, I contacted the office again and was told that it will either arrive then or the Friday. I then was told that the articles were only invoiced on Thursday and would only get the badges today. I called at 9am and 11am, was assured that it would be today. I called again at 2pm as I leave office at 3pm and was told that I am only getting them on Monday. The person I spoke to refused to give me her name or tell me how I may or with whom I may lodge complaint. I am disappointed by how I have been treated and I am getting really concerned that my money has gone missing as no one else at your offices was willing to help me. When will I be receiving the badges I ordered and why can I not receive the contact number for the courier services and my tracking number????!!!!