Very bad and unprofessional Service once again

They don't work, i have been with them since February trying to clear my debt review status, they made me pay a bunch of money and then i received different stories from different people that work there, they don't even update you with the progress, You find yourself sitting in the dark, then they told me that people keep leaving the company and new people come in and then no one knows what is going on, i have wasted so much money on these people that can't even do their jobs. They don't even respond to your messages and if they do its a few days or weeks later, it seems like they don't even care about there customers, Then they make the excuse that they are busy with so many other clients which is all very fine but does that mean that my case is not good enough or does that mean that they can't be bothered to help me as well as the other people. Also does this mean that because you are so busy that you can't even get an update for me and respond to my messages on whatsapp. this is very unprofessional and very sad that i have to work with a company that does not care about there customers, i have even lodged a complaint about these people on hellopeter and then only after that then something started to happen and now it is now on hold again so it seems like i need to complain again before anything happens. No one cares anymore in this company. They don't even keep you informed or anything at all. How many more complaints must i do before this is resolved.