Very poor response and information

I've found my experience with National Debt Management so far to be very lacking at best. They phone you and are very friendly and eager to help you, however once you've submitted the required documents and accepted their debit order things start going down hill.

You need to practically beg them to get your documents form them as when you ask them politely for it you just get "I will respond to you today" Though when today actually is they fail to clarify. Then when you get your documents it is a complete mess with incorrect amounts, addresses, place of work, contract details to name a few. O and no where does it state how ling your agreement with them is. When you ask them they just respond "But that is what is your information at the credit bureau" Can't you realize by yourselves that it is physically impossible for a person to stay in a postal box address?? O and apparently your details will never feature so they are not that important.

Not even a month with them and I'm already getting the feeling I'm going to be regretting accepting their help...