National financial ombud scheme South Africa (NFO)
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HJvR
Herman Janse van Rensburg
1 reviews | Active since Member
17 Feb 2026, 01:09
Biased rejection
As a 1st time complainant with the Ombudsman, it felt like they handled the whole complaint incorrectly. I laid the complaint with them in July 2025 against Momentum insurance and the 1st time i heard from anyone 1 was on 7 January 2026 and that was when my complaint was rejected. Never has anyone made contact with me to give additional reports to support my reasoning and even after i gave additional reports on 8 January 2026 l, the adjudicator still claimed that the qualified mechanic, who is registered as a RMI workshop, is not an expert in this field. I phoned in on 27 January 2026, left a message for this person to phone me. Then on 16 February 2026, I got a email from the adjudicator to say my claim is rejected and the attached letter is dated on 29 January 2026, which again says its reject because no expert report was received. I feel that this complaint was biased and there were never looked at my reasoning with the mechanic's report.
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Replies (106)National financial ombud scheme South Africa (NFO)'s replyOfficial
19 Feb 2026, 06:27 Dear Mr. Janse Van Rensburg
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Best regards,
National financial ombud scheme South Africa (NFO)'s reply19 Feb 2026, 06:27
Official
Dear Mr. Janse Van Rensburg
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Best regards,
HJvR
Herman Janse van Rensburg's updateReviewer Update
23 Feb 2026, 08:12Today is the 23rd of February and no one has made contant with me. Bad service
HJvR
Herman Janse van Rensburg's update23 Feb 2026, 08:12
Reviewer Update
Today is the 23rd of February and no one has made contant with me. Bad service