HJ
Herman Janse van Rensburg
Active since Oct 2011
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Biased rejection
As a 1st time complainant with the Ombudsman, it felt like they handled the whole complaint incorrectly. I laid the complaint with them in July 2025 against Momentum insurance and the 1st time i heard from anyone 1 was on 7 January 2026 and that was when my complaint was rejected. Never has anyone made contact with me to give additional reports to support my reasoning and even after i gave additional reports on 8 January 2026 l, the adjudicator still claimed that the qualified mechanic, who is registered as a RMI workshop, is not an expert in this field. I phoned in on 27 January 2026, left a message for this person to phone me. Then on 16 February 2026, I got a email from the adjudicator to say my claim is rejected and the attached letter is dated on 29 January 2026, which again says its reject because no expert report was received. I feel that this complaint was biased and there were never looked at my reasoning with the mechanic's report.
106 replies
28 months ago
Line speeds - fibre
Logged a 3rd ticket today with vodacom regarding line speeds. Previous was closed before they could even consult.
257 replies
30 months ago
Reimbur*****t on credit
For the past week I have been struggling to get an answer from someone working at Lyceum College to get an answer for them to reimburse me for my account with them is in a credit. No one is responding to my emails, they are simply just ignoring me. The amount they owe me is over R10k.
0 replies
47 months ago
Fibre to the people
To whom this may concern Since the enrollment of Fibre it has been a long wait for it to reach certain towns and suburbs. As we all know, the big cities in our country got it 1st, which is understandable. But what the following is totally unacceptable and is discriminating against other people who is also seeking Fibre is their suburbs. I live in George in the Western Cape and like i mentioned it has been a long wait for our town/city to get Fibre. But what i simply cant understand is how does a newly built estate get Fibre before the suburb which has been there long before this estate. The estate is Mooikloof which is situated at the back of Pacaltsdorp. The estate in question was started in 2018 and in 2022 they have full access to frogfoot's fibre. Is this not unfair towards the people that stays in that suburb? If i have to use myself as an example for myself and my household i spend up to a R1500 a month between Telkom and Vodacom to have a buffer free streaming system, where i can spend the same amount on fibre on atleast a 1gig connection.
134 replies
69 months ago
ORDER DELAYED
I purchased an item on the 14 April 2020. Yes due to lockdown etc I could understand there would be delays in receiving my order. I got a mail stating that I will be receiving my order by the latest 9 July. Been checking for updates and there is no updates on my order. Been sending mails and I am receiving automated mails back from them. I even sent a friend to the address of them that there is online and no one knows about them being in that building. Person responding to my mails is Amelia and thats all I know. They don't have a telephone number listed and even phoned Aramex who accordingly to the website does their deliveries, phoned them to ask if they have a telephone number of this company and they said they don't have them listed by them
0 replies
72 months ago
No Feedback
Hi. I bought an item on the 14 April 2020, since then I tried to make contact with them regarding my order #ST5872505 and still I haven't received any feedback from them. I even searched for a phone number but was unsuccessful. I hereby wish to ask for assistance on this matter
0 replies
73 months ago
Low Download Speeds
just today, Monday, 20 April 2020, I again phoned Telkom ( Ref no 33255469 ) about my low download speeds. I was migrated last year Octobet by Telkom from the ADSL 4mb/s to the Smartbroadband LTE 10mb/s. Since I had this product I never got close to 10mb/s and this closest I got to it was 9mb/s. Before I phoned Telkom today I got up to 2mb/s after I phoned I got 7mb/s. As I'm posting this review now, I'm getting 1,9mb/s. I feel that Telkom can take this product and shove it up where the sun don't shine. Must I phone them everytime when I'm not getting the preferred download speeds? What will be my airtime bill be because I'm phoning them from a vodacom number? I'm paying R800 a month for a product that is non-existent. I am fed up with the constant issue I have with Telkom and their product that is not working like its suppose to be working.
0 replies
79 months ago
Migration from ADSL to LTE
This is totally unacceptable. 13 calls, R700 later and my problem is still not resolved. On Friday, 27 Sept 2019 I got a call from telkom to ask if I want to migrate to LTE. I agreed and the lady even said my package will be delivered within 3 weeks. I even asked could i request for it to be delivered on Friday, 25 October 2019 and she said yes. She made on note on the system. Great. So on Wednesday, 2 October 2019 i received my package from Telkom. Earlier than expected which i was very glad about. On Friday, 4 October 2019, I phoned Telkom to get the process started to active my LTE service and to make sure that I don't pay for both ADSL as well as the LTE service. The lady i then spoke to for the 1st time, canceled my ADSL and said I must phone sales to active the LTE. Did that and the guy I spoke to said that she never must have canceled my ADSL and had to tell me to phone sales. He canceled the cancellation and said I must phone the order department etc. They then said they would active my LTE and it would be up and running on Saturday. I phoned Saturday again and spoke to sales and they said that the LTE is active on their side and i have to phone the technical department to active the sim card. I did that and they in return told me to phone the cancellation department to remove the pending order. Phoned them and then they told me to phone sales again. Phoned sales again and i got cut off. Phoned again just to find out that the migration order was never completed. Every single time all the people i spoke to, took my number and said they will phone me and i am still waiting. I tried to phone now again, Monday, 7 October and after holding for 30min, i hung up. This type of service is not acceptable by my standard. I have been a loyal paying customer to Telkom and i am thinking of totally cancelling the whole thing with them
0 replies
86 months ago
ABSA made a mistake
So today i phoned capitec to ask if there is any debit order regarding Absa vehicle finance! The lady from capitec there is No notifications on my account that needs to go through. So i phone Absa Finance regarding this matter to tell me that i changed it to a cash deposit. I told the lady that i never changed it and even told the guy i spoke too, to keep the debit order. Since December 2018 i have been struggling with Absa to deduct the debit order in time, which they have not done and when i make a late payment they are very quickly to take extra money for they late payment. I think that this is totally unsatisfying customer service and that i must be reimbursed because the mistake was not on myside after all.
112 replies
130 months ago
Claiming to be BEST mobile network
I life in Loerie Park, George, Western Provinve. According to all vodacom advertisments they say they are the BEST mobile network in the country. I live in a area were i dont even get better network coverage than EDGE and if i travel to a place like Uniondale I get H+ on my Samsung Grand Neo. I think its unacceptable for a mobile service provider to make such claims and dont life up to their reputation. If i use my mothers MTN simcard where i stay i get full H+ signal and it doesnt even loose the signal. I have been with vodacom since 2005 and i think that its really bad that the rival mobile service provider is doing better in this regard.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
7 (70%)