Ignoring my complain

I wrote a complain about Rand mutual assurance, last year december. They were given 21working days to respond .after that 31 days they did not. I sent Nosiphiwo and email again which she took her time ti reply telling me the very same thing that she requested in December more details. I resent the very same email and added a simillar client that was paid by ram even though they did not have policy number.RMA takes their time to issue policy numbers on new clients.

This batch that has the client im complaining about only got policy numbers in 2025 after almonst 3 years requesring thise policy numbers.and everytime there was a claim from those policies without policy numbers they will investigate and pay aftrr 2 months .we had to fight everytime we have a claim now this.

Worse the very same client was part of the clients they emailed us for gracd period even on the email it says no policy number and it was not Sethibe alone now they cant find anything about thus client but they recieved premiums and payment allocation.

You are not being fare when handling RMA , but if it us that clients are complaining about you breath down our necks but no RMA has all the freedom.