Delay in Authorization

I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process.

This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.