Pathetic service as usual

The National Housing Finance Corporation SOC Ltd is one of the most unsympathetic Government Departments, but there it's nothing new in our government employees. There is no sense of urgency whatsoever. We app**** for the funding six months ago with no feedback, what exactly is the hold up as all the relevant documents were submitted. One can never get an answer instead you are transferred from pillar to post until you drop the call. There is no positive outcome and the process is stressful. New employees are urgently required in that office.