Poor service at Nedbank

I am shocked at the level of bad service offered by Nedbank Cresta. I went in yesterday to enquire about my bond. The salesman was very friendly and very charming. There was no internet and the man who served me Katlheho could not email me the correct documents. He promised to phone me at 10:30 yesterday but failed to do so. I went in today and he emailed me the incorrect documents. It had a lady's name on it who was not me. I frankly thought this was a ****. I am disappointed by the service. I have to go in again to sort this problem out. I am definitely not going to fill in documents with another person's name on it. very time I go to l Nedbank the service seems to deteriorate and get worse. Nedbank is wasting my time