NP
National Private Banking
Unclaimed Business
NP
National Private Banking
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.7|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About National Private Banking
National Private Banking has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked National Private Banking across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDH
DH
Douglas H
1 reviews | Active since Jan 2020
6 Oct 2025, 02:27
The meaning of the word "RESOLVED"
The meaning of the word "R EWSOLVED" 7 times over a period of about 6 months I have asked my local Standard Bank to get me a copy of my Home Loan Debit Order Mandate - they followed the process and raised the requisite "Service Request". 7 times I got either an SMS or an email telling me my request had been resolved "HUH? so if it is resolved I must have it and I don't know I have it , STRANGE! Never mind, Standard Bank must know what they're doing, mustn't they? So if they say it's resolved who am I to argue, but they do say check with your local banker for details, OH so they will know something I don't about what I have done with the copy of the mandate which I must have 'cos my request has been RESOLVED. I have got it, I must have forgotten where I put it. Next time I'm in town, I will go into the Bank and will hopefully get this resolved issue resolved. Nope, an hour later, there was a queue - the consultant was none the wiser as to how my request had been resolved - well then, ask the " Resolver" how this matter has been resolved? We end up with two possibilities - they cannot find it or there is no such document. Well, I am pretty sure I signed on when I took out the home loan so it must be there somewhere - No we looked, anyway - it's resolved. But I don't have ........... Any point in raising an 8th Service Request I ask the local consultant - I NEED that document - Standard Bank's records will show my service request as resolved, and everybody will get a well done, guys - meantime back at the ranch. Boy, if this is the Standard of Banking Service Delivery then ................? What the hell am I paying all those service fees for?
Helpful (0)
|Replies (0)DH
Douglas H
1 reviews | Active since Jan 2020
6 Oct 2025, 02:27
The meaning of the word "RESOLVED"
The meaning of the word "R EWSOLVED" 7 times over a period of about 6 months I have asked my local Standard Bank to get me a copy of my Home Loan Debit Order Mandate - they followed the process and raised the requisite "Service Request". 7 times I got either an SMS or an email telling me my request had been resolved "HUH? so if it is resolved I must have it and I don't know I have it , STRANGE! Never mind, Standard Bank must know what they're doing, mustn't they? So if they say it's resolved who am I to argue, but they do say check with your local banker for details, OH so they will know something I don't about what I have done with the copy of the mandate which I must have 'cos my request has been RESOLVED. I have got it, I must have forgotten where I put it. Next time I'm in town, I will go into the Bank and will hopefully get this resolved issue resolved. Nope, an hour later, there was a queue - the consultant was none the wiser as to how my request had been resolved - well then, ask the " Resolver" how this matter has been resolved? We end up with two possibilities - they cannot find it or there is no such document. Well, I am pretty sure I signed on when I took out the home loan so it must be there somewhere - No we looked, anyway - it's resolved. But I don't have ........... Any point in raising an 8th Service Request I ask the local consultant - I NEED that document - Standard Bank's records will show my service request as resolved, and everybody will get a well done, guys - meantime back at the ranch. Boy, if this is the Standard of Banking Service Delivery then ................? What the hell am I paying all those service fees for?
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Replies (0)NA
Nicolette A
1 reviews | Active since Jan 2020
3 May 2025, 11:32
Poor service at Nedbank
I am shocked at the level of bad service offered by Nedbank Cresta. I went in yesterday to enquire about my bond. The salesman was very friendly and very charming. There was no internet and the man who served me Katlheho could not email me the correct documents. He promised to phone me at 10:30 yesterday but failed to do so. I went in today and he emailed me the incorrect documents. It had a lady's name on it who was not me. I frankly thought this was a ****. I am disappointed by the service. I have to go in again to sort this problem out. I am definitely not going to fill in documents with another person's name on it. very time I go to l Nedbank the service seems to deteriorate and get worse. Nedbank is wasting my time
Helpful (0)
|Replies (0)NA
Nicolette A
1 reviews | Active since Jan 2020
3 May 2025, 11:32
Poor service at Nedbank
I am shocked at the level of bad service offered by Nedbank Cresta. I went in yesterday to enquire about my bond. The salesman was very friendly and very charming. There was no internet and the man who served me Katlheho could not email me the correct documents. He promised to phone me at 10:30 yesterday but failed to do so. I went in today and he emailed me the incorrect documents. It had a lady's name on it who was not me. I frankly thought this was a ****. I am disappointed by the service. I have to go in again to sort this problem out. I am definitely not going to fill in documents with another person's name on it. very time I go to l Nedbank the service seems to deteriorate and get worse. Nedbank is wasting my time
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Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
3 Oct 2024, 08:44
Compliment for Exceptional Service by Simone Alexander
Dear Hello Peter Team, I would like to take a moment to express my heartfelt appreciation for the outstanding service I received from Simone Alexander at Nedbank. As a private banking client, I have been fortunate to experience her professionalism, courtesy, and efficiency firsthand. Simone has consistently gone above and beyond to ensure my banking needs are met. Her attention to detail and willingness to assist have made my experience with Nedbank truly exceptional. It is rare to encounter such dedication and commitment to customer service, and I believe it is important for her efforts to be recognized. Thank you for providing a platform where consumers can share their experiences. I hope this feedback helps highlight the excellent work Simone is doing. Best regards, Grant Reece
Helpful (0)
|Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
3 Oct 2024, 08:44
Compliment for Exceptional Service by Simone Alexander
Dear Hello Peter Team, I would like to take a moment to express my heartfelt appreciation for the outstanding service I received from Simone Alexander at Nedbank. As a private banking client, I have been fortunate to experience her professionalism, courtesy, and efficiency firsthand. Simone has consistently gone above and beyond to ensure my banking needs are met. Her attention to detail and willingness to assist have made my experience with Nedbank truly exceptional. It is rare to encounter such dedication and commitment to customer service, and I believe it is important for her efforts to be recognized. Thank you for providing a platform where consumers can share their experiences. I hope this feedback helps highlight the excellent work Simone is doing. Best regards, Grant Reece
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Replies (0)HJvR
Hannes J v R
1 reviews | Active since Jan 2020
15 Jan 2024, 15:55
Nedbank Private banking call centre pranking distressed client.
I made a transaction. Wanted to cancel the transaction. The private banking call centre send me forms to do this 2 different forms from different people at the centre. I was suppose to fill in and send back. After 4 Hours on the line no futher than where I started. Lucky for me a teller in the bank came and correct me. you cant do this sir. You can call the ***** department. Valueable time and anxious moments and those who is support joke and fool arround. Kudos to the teller who told me the truth so that I can see a Lawyer about the matter!
Helpful (0)
|Replies (0)HJvR
Hannes J v R
1 reviews | Active since Jan 2020
15 Jan 2024, 15:55
Nedbank Private banking call centre pranking distressed client.
I made a transaction. Wanted to cancel the transaction. The private banking call centre send me forms to do this 2 different forms from different people at the centre. I was suppose to fill in and send back. After 4 Hours on the line no futher than where I started. Lucky for me a teller in the bank came and correct me. you cant do this sir. You can call the ***** department. Valueable time and anxious moments and those who is support joke and fool arround. Kudos to the teller who told me the truth so that I can see a Lawyer about the matter!
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Replies (0)AM
Anne-Marie Massyn
1 reviews | Active since Jan 2020
8 Jan 2024, 09:25
FIRST NATIONAL BANK AND CMS ATTORNEYS
First National Bank: Reference 5627851Q CMS Attorneys: Reference WFX59994 I would hereby like to express my displeasure with the services of First National Bank and CMS Attorneys. I have been directing letters to FNB since 2020 and then later to CMS Attorneys regarding my personal loans but get no feedback whatsoever. I would like to know what the way is forward. Anne-Marie Massyn 0842090023
Helpful (0)
|Replies (0)AM
Anne-Marie Massyn
1 reviews | Active since Jan 2020
8 Jan 2024, 09:25
FIRST NATIONAL BANK AND CMS ATTORNEYS
First National Bank: Reference 5627851Q CMS Attorneys: Reference WFX59994 I would hereby like to express my displeasure with the services of First National Bank and CMS Attorneys. I have been directing letters to FNB since 2020 and then later to CMS Attorneys regarding my personal loans but get no feedback whatsoever. I would like to know what the way is forward. Anne-Marie Massyn 0842090023
0
Replies (0)PM
Pelokazi M
1 reviews | Active since Jan 2020
28 Nov 2018, 08:21
Need help to identify the bank
Hi there Can anyone tell me if this bank really exist in UK; National Private Bank of Scotland Princes Mall - Princes Street Edinburgh EH1 1BQ Reg No: 6062/6/B/86/01 International Transfer Department Email: ********** Office Hours: 9:00 - 19:00 UK Time Tel: +44- ********** Fax: +44- ********** -938 , I have inheritance that must be transferred to me but I have no response from this bank, I keep calling and email with no response, Can you please help me with this
Helpful (0)
|Replies (0)PM
Pelokazi M
1 reviews | Active since Jan 2020
28 Nov 2018, 08:21
Need help to identify the bank
Hi there Can anyone tell me if this bank really exist in UK; National Private Bank of Scotland Princes Mall - Princes Street Edinburgh EH1 1BQ Reg No: 6062/6/B/86/01 International Transfer Department Email: ********** Office Hours: 9:00 - 19:00 UK Time Tel: +44- ********** Fax: +44- ********** -938 , I have inheritance that must be transferred to me but I have no response from this bank, I keep calling and email with no response, Can you please help me with this
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Replies (0)